Bank of America (with Drive-thru ATM) 1219 River Street, Boston, MA 02136

"This particular location is very poorly run. Diana Springer-Galloway is one of the rudest people to work with. She is unable to handle any issue and will pass responsibilities and ownership of a problem."

"Do not deal with this bank... They're the rudest people i've ever met.. I use the ATM machine with my e.B.T card. It tried to spit the card back out but it got stuck In the machine.. I went to customer service.. The lady was so rude to me.. Then told me I had to order Another Card.. She told me she had the key.. But I could wait until She was done with the customer. So I waited Fifteen minutes. She ended up not doing it. Tell me to get a new card Wasted my time.. Yelling at me in front of all the customers.. They said that they are there to help the customers.. Not at that bank.. Customer Be aware.. They used to miscout my Grandmother's Money. All the time.. She used to always Catch it in time before she left.. Do not Use this bank.. they don't even Deserve one star... They need to review their employees.."

"Terrible place for any banking needs. Line gets huge because one person is at the front while everyone else is in the back. Pick and choose who they want to help. For example Spanish folks helping Spanish folks pulling out of line to assist them and leave everyone else to wait. Not sure if there’s a shortage of staff for this location but if it’s not effective should close down location since it doesn’t seem to help anyone who comes inside. Literally a 2 minute transaction takes 20-30 mins waiting in line."

"It's is currently July 3rd and it's 3:30 pm. There are 16 people in line and im number 7. I've been standing here for 35 minutes and moved up one space. There are 4 people behind the counter and only 1 is helping customers. Any day of the week and any time of the day this is the situation and it's not fair. You'll have elderly people struggling to stay standing and the managers will stand there chit chatting instead of jumping behind the counter and help get the line down. What the hell is going on?"

"If i could give zero stars i would. Unfortunately we do business banking with them and every single time i come to this branch there is one teller working while you have two others standing there doing overnight deposits. I understand those need to be done but when there is a line to the door every single morning you should put those to the side and help us who are standing here. Makes absolutely no sense to have people standing here in line for 30 minutes. This place sucks. It’s now time to find another bank to do business with because this is not it!"