Santander Bank Branch 545 Arsenal Street, Watertown, MA 02472

"Worst branch I have ever seen .. they have no idea what they are doing. I was there today they didn’t help me especially manager Arshag Tchobanian. He need to get more training before being manager"

"I’ve been using this bank for a while and have always had a great experience banking here. Arshag really goes above and beyond to help when I have any concerns. Highly recommend!"

"Worst experience ever! I went to open account and told me to wait about 10mins. It was around 12:05pm. Then the person tole me I need two IDs to open account. I only had driver license. Therefore, she told me I should get one before the bank is closed which is 1pm and asked my phone number. I ran to get my passport and back around 12:45pm. Once I get back to the bank, the clerk told me I was late to open account then let me leave.. such a worst service and attitude. Please don't visit this location!!"

"This place is the Walmart of banks . Has a different manager every 3-5 months . Certainly no attention is given to clients . Called to discuss my options about an expiring CD account and the lady seemed so disinterested in helping me. Will be closing my accounts and going elsewhere."

"I have been an account holder at this branch for years, and yet, while coming to this branch to cash a check, I was treated as a suspicious character, even thought the check I was cashing was verified, my ID was verified, the signature of issuer was verified and the check issuer confirmed the check validity. I was delayed for over 40 minutes to cash this check, treated as as second class citizen and insulted throughout even though, at the end, my transaction was verified and proven to legit. Shameful behavior towards a long time town resident by teller manager and a bank that claims to know you and and to be a community bank that knows and cares about you."