Citizens 65 Leonard Street, Belmont, MA 02478

"I had a business account that I couldn’t write checks from. The problem wasn’t resolved after 4 visits, so I closed the account. The service is incompetent and maddening. Don’t waste your valuable time here, go to a real bank that has its house in order or else you’ll just end up fighting with them to access to your money."

"They signed me up for a line of credit without my consent that accumulated fees without my knowledge. Nobody was able to help or answer questions as to why this happened. They said someone would call me about it and I never received a call."

"Super friendly staff. Nice ambiance."

"Neil did a great job setting up my account. They were supper quick and set me up with a great checkings account"

"The branch in Belmont Center is AWFUL. I went to make a cash deposit at the ATM last night, it swallowed $1000 cash and spewed out $300. Told me to contact my local institution. I called the main Citizens tollfree number immediately. They noted what occurred and asked me to call the branch this morning. I did...and it was the most frustrating experience I have ever had with a bank. Speaking to someone by the name of Amin, who was not only rude, talking over my voice all the time, and simply unhelpful, I am more than tempted to cancel ALL my accounts. I have banked with Citizens for more than a decade. ALSO, did you know that Citizens Bank Leonard street has ZERO bank manager on weekends? Whaat? I was told 'we are all managers in charge on Saturdays". I now have to go to the bank to complete an affidavit, which takes about a week for results, all the while my $1000 is sitting in their ATM machine. DUMPING CITIZENS....."