Chase Bank

"Chase Banking should never be an option is it convenient because they have locations everywhere maybe but the customer service no I will say it was someone on the customer service line that told me this but her response to my reporting transaction that weren’t mine was that and I quote “should not be in shady places” this woman didn’t know me from a hole in the wall and had the audacity to tell me to avoid being hacked or having my information stolen “I shouldn’t go to shady places” I am in fact a college graduate with a masters and own my own home bakery! I told her advice was unprofessional and it is in fact Chase obligation to protect my personal information that I entrusted them with. They should protect me they are a massive company with unlimited resources they should do their Job and protect their customers. My husband never used his debit card never even activated the card and yet someone stole his debit card number while on a business trip and Chase did nothing about it! I wonder if Chase understands that in essence they are letting these criminals get away with it essentially giving them a green light! Shame on them. I obviously went elsewhere to open my business account!"

"Employees are unfriendly and throw racial slurs. They had no idea on how to instantly unblock a huge incoming deposit, was on the phone all day long then finally told me to wait for 2 working days. Bad experience"

"Waited for a hour to see someone about a simple debit card replacement. 1. Inform people of availability of reservation option. Not everyone has the time to keep up with Chase banks latest offerings 2. Rethink how to process debit card replacements. Only after complaining about someone being put ahead of me in line, did someone assist me without the need for a banker. Waited for an hour for apparently no reason. I could've had this done in 5 minutes. After all that, left without still having this resolved"

"Excellent customer service experience always with Chasebank. Need more branches in MA and RI."

"As a working individual looking to put money in a bank, I can only make the opening hours on Saturday. So I walked in to open an account, finding 8 or so people waiting on the couches, 10 or so in line at the cashier, and about 6 people at the door wanting to open accounts. In less than 5 minutes, I saw the manager turn away these people for appointment only, she also waived away the people saying they couldn’t open online accounts because of a glitch in the system. I get several emails a week for promo offers to open an account. No glitch with filling my in box. I’m very disappointed in the way this branch handled things. I’ve had a chase credit card for decades, and never had this experience."