Citizens 134 Nahatan Street, Norwood, MA 02062

"Very professional and diligent staff at counters and offices. Give out of five rating. Thank you for the wonderful service!"

"The level of in competence is unparalleled in this place. Try calling customer service numbers and you get someone in India who has no idea how to think for themselves. They just read the script and pass you to the next person. Do yourself a favor and go to Chase."

"My elderly mother recently opened up a savings account here just to keep a bit of savings . They gradually drained her account with fees . This is not a safe place to keep money if you are elderly and are inactive with your account. Buyer beware . Citizens has a lot of tiny print here squeezing by fees .I repeat beware young and elderly who are not actively looking at your print outs . It’s very scammy . It’s sad the way these big companies take advantage of elderly ."

"I would not put trust or money into this bank due it’s customer service, and poor expedition of expediting real estate deals. When a timeline is given, told to representative, and just how sensitive the timeline is there’s reasons behind that. Emails weren’t returned, nor were phone calls, and with that said the end state was a deal falling through with a complete loss. I don’t write reviews, and this is the first review thats ever been written on behalf of myself and Pathfinder Tree Service. I would not recommend this bank nor business reps. Please use a local bank where you will have better luck."

"For terrible customer service, you need look no further than this Branch of Citizens. Feigning interest in solving my problem, they spouted every bank policy they could muster to not release funds from my account. An override of these policies from the Bank Manager-which I was told on the phone was possible and would solve the problem--was now impossible since she wasn't there and no one else could do this. I am so sorry to have moved my banking to Citizens. What a royal pain in the ass to deal with. Obviously could care less about customers and customer service."