Rockland Trust Bank

"Went by Norwood, Rockland Trust to cash in some US Savings BONDS I Was treated rude and disrespectful. I have been to the Stoughton branch, Westwood branch, Mashpee branch all. of the other branches were so professional and friendly Norwood had to be the worst Rockland Trust I’ve ever been to if you go online you can tell the other three have a 4.9 rating Norwood has a 2.3 my advice stay away from Norwood. drive the extra miles don’t put up with unprofessional and rude people"

"Had the absolute worst phone conversation with branch manager, Jerry. I’ve been a member for years now and called to discuss an issue I’ve been having and from his tone alone when he answered the phone I knew it would not get resolved. He barely let me get a word in to the point that I just hung up the phone with no resolution. Of all the branches I’ve been to, I have never been spoken to or disrespected like that, I’ve never come across anyone in the company so rude like that either. Luckily, I was able to get the issue resolved with customer service due to the phone call with Jerry. The Norwood branch alone has made me want to close my account multiple times, and the phone call alone truly had me contemplating if banking with them was worth it. Never again will I return to the Norwood branch."

"Worst customer service ever. I called in for some travel help and they wouldn’t help me after making me wait for an hour. Definitely changing my bank soon and will tell my friends and family to never get a rockland trust account!"

"The white lady name Susan is just nasty. How do they keep her for so long? Have some respect lady or go home. You are serving the community of Norwood and we deserve better. Just not the job or location for you. Hopefully next time, I do not see you again!"

"The bank manager Gerry is unprofessional he doesn't greet you unless you know him personally. Some staff members should be retrained in customer service. It all starts with the bank manager he is terrible."