Citizens 1188 Centre Street, Newton, MA 02459

"Poor service. Limited access for people with mobility issues. Unhelpful. It's a big branch with several employees around who don't seem to be able to do much."

"I want to write a review of the Citizens Master credit card, not the bank. The bank is good. The branch manager and the other members are mostly friendly and helpful. It is important for all businesses to have friendly and helpful staff that make the customers feel welcome and comfortable. It will help the business to flourish too, no doubt. Sometimes a banker would send me an email recommending their products and services. One time they suggested that I open a credit card account. I agreed. The first time I used the card to make a purchase of a coffee pot at Amazon, my Citizens Master card blocked it. But I did not know that until Amazon notified me that the credit card declined payment. I had to place the order again with a different card. Concurrently, I got an email from Citizens Master Card saying there was a suspicious transaction causing the card to be blocked. I was puzzled. Why was buying a coffee pot on Amazon a suspicious transaction? I called the customer service department of Citizens Master Card. The conversation dismayed me. Not only did the woman not explain why buying a coffee pot was a suspicious transaction, but she was impatient, annoyed, and downright rude. I asked her whether I could use the card the next time without being blocked. She did not answer it. The only thing she said was that she would let the card go through for the Amazon order. However, I already paid for it with another card. So, that call did not help me at all. In the following months, I tried to use it again at Home Depot, Amazon, and grocery stores. It was blocked most of the time. I didn't understand what caused it. I have never had that experience with other cards. Since the Citizens Master Card is not the only card that I have, I don't need the trouble they are making me. So, after calling their customer service one more time, I cut up the card."

"the branch manager and another bank teller were extremely nice and professional! this location is clean and open, although quite small. i suggest making an appointment. also the ATM machine was having issues"

"They send letters to convince me open new account with awesome bonus, I worked with an agent in the bank and followed all their recommendations, but they don't pay the bonus. first, it was not automatically deposited to my account, like any other bank. second, after I called them several times for follow up, they said I have to wait another 90 days to get the bonus. after additional 90 days passed, they did whatever they can to put blame on me that I didn't follow their guidance. I have seen this happen to other people. the bonus is all lies. they never pay it. I had similar situation with other banks and they automatically paid on-time, without any follow ups."

"My first experience with this location's drive up teller was not good. I went without my debit card to get cash. Although she was very kind, all she asked for was my name and my address and gave me the cash without asking for any other information to verify I was who I said I was. 6 months or so later, I come here in a pinch and go to the drive up teller because there weren't any parking spots. No body was there so I pushed the call button.... Nothing. Push it again and a gentleman comes motioning me to calm down. After asking him if I could get cash with my debit card, he states it is easier if I just come inside. I just left. Annoyed and not going back here."