Citizens 165 Needham Street, Newton, MA 02464

"I had a great experience getting my debit card for the first time and being attended to by the staff. Very welcoming and good vibe"

"I love to be there. Professional staff, minimum waiting time."

"Citizens Bank at 165 Needham st, Newton was totally unprofessional bank I ever visited. Two associates did not know what they were doing and did not bother to find out how to do it but were condescening, arrogant, snappy, cranky, irritable and rude. It seemed there was no limit in how far they deviate from expected professional manner. During my visit around 315 PM on a weekday there was no other customer and two associates were idlely chatting. I asked the guy to find out why the address change was not made accordingly despite the letter acknowledging request for an address change or other in account maintenance. Instead of finding out if account address was updated in the system as I asked, he insisted that the letter indicate the address change and therefore there was no need to check it at all. Instread of checking it out, he pointed and read the letter three times to me. He must think that his job is to repeatedly reading letters from the Citizens Bank to customers whose intelligence is not his match to understand the letter. In fact he was totally lost, irrogical and stubborn to understand the discrepancy in the letter and the fact that statements still being sent to old address for two months. I told him that there was no reason for him to repeatedly reading the letter. I asked him to check if account address has been updated on the system since as of September 16, 2022, two months later, I am still getting letter to the old address. Only after asking 4 times, he reluctantly told to the female associate to check out. She was no better than him. She demanded the letter from the bank again which the male associate read three times already. So I went through multiple envelopes with address changes from several banks to find the letter from the Citizens. However, she yelled irritably " give me any". So I handed over one from Eastern Bank. Then she sayes " it is not Citizen's". I told her that i was looking for the Citizen's but she asked for "ANY". It was not so difficult for her to figure that I would not have multiple letters from the Citizen's. She found that the address on the system was not updated. They did not know why and would not pursue what was next step to figure it out. Neither of them was apologetic or knew what they were doing. I asked the guy for his name. He refused and he started rambling nonsense and lying to the customer who just walked in that he was trying to help me but i was being rude. I asked for his name again. But instead he handed over the business card of the branch manager. I NEVER experienced this sort of absolutely absurd behavior of incompetence combined arrogance at other banks. TD banks, Rockland Trust, Cambridge Trust, Bank of America and Eastern Bank treat customer with utmost respect and courtesy and get work done professionally in timely manner. Stay away from Citizens bank and this branch."

"Great staff and comfortable environment."