TD Bank 175 Great Road, Bedford, MA 01730

"Poorly managed with a poor attitude. Female Manager insisted my Temp NH license was a photo copy. Proceeded to come up with 10 other excuses not to serve me. Staff was unable to get their own computer system to work. Rude and unhelpful even when I was more polite than the situation called for. Several other customers left unhappy in the 20 minutes I was there. Would avoid entering this bank at all costs. 2 stars because atleast the ATM works"

"Very poor experience so far: being a VIP business customer since 2002 and personal customer since 1997, with hundreds of thousands on deposit with the bank - the level received from the branch manager: Nadia Haddad was below average. First she wanted to brush me off to their online customer service, but I called her up on the promise of "America's Most Convenient Bank" - she finally got me seated at her table, took information and promised to own the issue of enabling wire transfers on the account. No response, no follow-up for over 1 week. I ended up contacting customer care only to learn nobody contacted them from the branch, so I had to start over. At the end I've learned that I still have to go back to the branch and get their assistance, so I am not looking forward to it after the service received from Nadia Haddad. I am now looking for another bank to take my business to. TD Bank - before putting the tag of Convenience on your doors: make it truly worth customers' time and effort to do business with you, what a shame!"

"I was going by the town so I stopped at the closest td, I wanted to withdraw some money so I went inside and worked with a rep that was on the third front desk. The rep asked me why did I want to take that amount of money asked me for an ID I gave it to her and then asked me if I had my passport with me of course I didn’t because who carries that around,I was also even asked if I worked.At one point I gave her all that she asked for and she was still doubting me for some reason. The amount of money I was taking out wasn’t even a great amount for me to be asked so many questions when I clearly do it all the time seen in my recent transactions. One of the other reps that was taking care of the floor was very lovely took over and helped me out without any problem. Never going to this location again not a good way to treat customers."

"Their service was simply phenomenal. I felt like a member of the TD Ameritrade family. I went in just to sign my notary but their positive and welcoming atmosphere left me wanting to open an account with them. I can trust them with both my money and soul. Also their lollipops tasted great."

"Having worked in banks and sales a large portion of my life I understand wanting to create an “opportunity” for someone as a client however when said client says they’re not interested and you continue to ask why, that is being combative and is not the experience I want to have while controlling my money. Also to go even further and when I tell you nicely, “ Hey I’m in sales I get it but I’m on a time constraint and honestly have enough credit cards” and you passive aggressively recount my money 3 TIMES after I counted it in front of you. Not ok. Watch the cameras if you don’t believe me. I’m giving you two stars because you were nice enough to call me regarding my card which I accidentally left at your establishment but I won’t be back nor will I recommend this branch to anyone."