Workers Planit by Workers Credit Union

"This bank the service pretty good thank you so much to help me"

"Great customer service, always looking to help me."

"Laura is amazing. However, the bank is horrible to clear payments and receive payments. They need to get better at customer service as well. When you call the general number seems like they don’t know or they don’t have a department with a higher knowledge??? Very frustrating!"

"Extremely poor customer service. Can never reach a live person over the phone with questions about loans or checking accounts. My loan payment is due today and I always pay ahead so when I logged in on the day of for the first time and saw that my payment was marked passed due on the day of and it was doubled came as a surprise to me even though my loan is withdrawn immediately from my checking account. Needless to say, I paid double even though it was not in my budget and my next payment isn't due for 2 months. I understand that the extra payment was credited to the following month but again, it was not factored into my budget for my bills this month. I can't reach anyone and I've been calling for an hour. I need to understand how a payment is considered past due on the day of. Also, every time I walk into the branch they say they never have time unless you're opening an account. Seems a bit off to me and is just bad business. I'll definitely be looking into another banking alternative once this loan is paid off. WCU will not see my money ever again!"

"If there was an option for no stars. I probably would have chosen that option. I never give bad reviews, though I don't speak about the company as a whole due to not going to use its other banks (workers' Planit credit union) than Bridge St. Lowell. If you are to do business there, save all receipts of business. Save anything and everything. The number of errors that were made in a single matter is beyond disgusting. What I had to do to clear my credit due to their negligence is DISGUSTING. I HAVE NEVER BEEN SO DISGUSTED, and I'm one for everyone makes a mistake. Though every single employee working on my case made mistakes. I highly advise if you have to choose another bank because Lowell, MA Bridge St. Make too many errors. They are very nice people, but there are too many errors. Sorry, it doesn't always make it right either."