Citizens

"I moved across the country and have been trying to transfer the funds in my Citizens account to my new, local bank after my Citizens debit card somehow broke and just atopped working. It has been almost a week of phones not getting picked up, the mobile app not recognizing a VALID account number for a wire transfer, and their online banking website telling me that an online wire transfer will, for some reason, take 6 DAYS to complete. this branch doesn't answer the phone. EVER. i have spent up to 3 hours calling, letting it ring until it hangs up, and repeating kver and over again. Their customer service lines are all run by foreign call centers that just read off a script and offer no help. AVOID THIS BANK AT ALL COSTS!"

"I wont even go into it...just Citizen's overall has many,many issues. I call the main branch at 9:09 a.m.....suppose to be someone there, right? No answer after 10 rings...lol...really...and I was calling them to tell them there lame ATM machine, which is broken half the time, gave me way,way to much money back than it was supposed to...guess I will keep it a few extra days,lol...unbelievable."

"What kind of hours are these? Do you want customers? 9-4 all week is ignorant, and 9-12 on Saturday is ridiculous. You wouldve had my business if I could get in the building. No chance now."

"Not happy about the hours. I work until 5pm with a stroke patient and can not leave him. I needed to get a bank check for a deposit down on a car. I can't do that now. NOT HAPPY AT ALL. YOU NEED TO EXTEND YOUR HOURS FOR PEOPLE WHO WORK OUTSIDE OF THE HOME! THANK YOU! Been a customer for over 20 yrs and unfortunately thinking of switching banks."

"Hours have changed to close around 4 Monday through Friday. Not very happy about that. It used to be 5 or 6pm. Other than that, good services"