Planet Fitness

"I hold very mixed feelings on this planet fitness. The gym is great and has plenty of cardio options but I keep being repeatedly mogged by fat people. When I walk in to the gym, 78% of the time I see a usually see the same group of 350+ lb people mogging me and rubbing their enormous bellies the entire time I’m there. Please remove them!"

"Horrible place stuff is not helpful we went so many times to ask for help show us how to exercise and get refund because we used only 1 hour of gym they are disrespectful and not helpful. We called many times to help us and we didn't even use the machine just look around they keep tell us to come in one week you will get refund and never get money back just to talk to manager it took forever they told us after 3 weeks that you can use the gym but it left only 1 week and we didn’t want to use the gym anyways. Never come there again. Horrible. Manager was just smiling and laughing instead of helping me in serious situation he makes me feel like I am a joke for him in very serious situation"

"I went there first time and I was talking to manager he told me that if I choose black membership for the first time there is no contract and it will be better for me to cancel if I don’t like it because I was up front that I am just trying it he recommended it to me I choose this plan even though it was more expensive. I went once and I didn’t find help or how to operate the equipment stuff wasn’t helpful and they keep pushing me to wait for refund I waited and waited keep coming in person and calling and they told me that you will not get refund but I used only once for very short time. Stuff was helpful rude and not help me get my refund for not using gym for whole month and I paid for whole month. Not fair and not helpful disrespectful people. Waste of time I wasted more time for keep coming to them then I actually used the gym. Horrible customer service not professional"

"The gym is clean but has no barbells. They are advertised online as access to black card via the fitness your way but do predatory prices to try to get you to pay an extra feee for the black card when you join. The first associate told me I would get a black card but conviently coded it incorrectly as silver sneakers. they hadn’t seen the fitness your way through to tivity Health, So just downgraded the program to try to make me pay more to get access to all the clubs. The next associate just said oh I see a similar program that’s why it’s under this one, rather than do some research or help the customer. Why would I pay $39.99 a month to get access to a $10 a month program."

"The facility is beautiful, but what impressed me most was the customer service I received . I came in to get membership information and Jeremy, The Assistant Manager assisted me. He communicated clearly and offered assistance when he could sense that I could use it ( technology). He answered all my questions and didn’t rush me. He was so welcoming and personable. He made coming here so pleasant! I look forward to being a part of Planet Fitness Warren!"