Fit Factory North Attleboro

"My experience at this gym was disappointing for several reasons. The dumbbells are old and cracked, posing safety risks. The cardio machines are outdated and frequently malfunction. Membership costs doubled without proper notice, leaving many members feeling blindsided. When asked about equipment updates, staff only replied with vague promises of improvements, yet spent thousands on fake grass instead. Additionally, people should be warned that canceling a membership takes forever, and if you don't do it within 30 days of the next billing cycle, you'll get charged for the next month. Overall, the gym's poor equipment condition, outdated facilities, sudden price hikes, lack of transparent communication, and cumbersome cancellation process make it hard to recommend."

"I recently had the pleasure of interacting with Alynna and Brodi at Fit Factory, and I couldn’t be more impressed with their service. When I called, Alynna answered the phone and was incredibly helpful, addressing all my questions with patience and clarity. Upon visiting the facility, Alynna gave me a comprehensive tour, showcasing all the services and rooms. She was very accommodating and made the sign-up process seamless. The pricing is very reasonable, and the space is open and inviting. Both Alynna and Brodi at the front desk were not only professional but also exhibited great personable service. They were down-to-earth and had a practical, common-sense approach to everything. Their excellent customer service made my experience at Fit Factory truly outstanding. I highly recommend this place, thanks to Alynna and Brodi’s exceptional service!"

"Be wary of signing up at the gym—it’s a breeze, but canceling? A nightmare! I joined Fit Factory a year ago with a $49.90 membership and paid an upfront annual fee, paying total of $109.90 just to register. The gym requires a 30-day notice for cancellation. Despite being a consistent payer, my attempt to cancel in the 11th month was thwarted by an inaccessible online process. I visited the gym twice before the 30-day deadline to seek help, only to find no managers available during evening hours. Although I understood the 30-day notice policy, I was frustrated at being charged for another year’s membership that I wouldn’t use, especially since I had already paid this fee at signup. Attempts to discuss this with management were unproductive; the assistant manager was dismissive and the manager denied my previous visits, demanding specifics about whom I had spoken with. Their approach felt less like customer service and more like a tactic to hold onto my money. It’s absurd that you can sign up in person but can’t cancel the same way. I’ve decided against returning to Fit Factory—I had considered returning in the future since it's conveniently located next to my house, but after this experience, they've lost my business. Additionally, the equipment, like the leg extension machine, lacks basic maintenance, and the machines are dirty looking. This isn’t just poor service; it’s a scam. Be cautious!"

"Shouldn’t be surprised that a gym will try to scam its potential customers, then act like they did nothing wrong. Signed up for the special deal with 2 free months that advertised no commitment, did not end up going after the first 30 days, and so reached out to cancel membership. Lady on the phone explained that since I did not give 30 days notice, any bills would have to be paid. What they fail to tell you is the “no commitment” deal is false advertising, and they will be charging you an annual fee along with your first month, forcing you into an almost $100 payment right off the bat, which sounds very much like a “commitment” to me. After I tried to explain to the worker that I don’t see why I would pay for a gym membership when I have never even stepped foot in the gym, she simply just threatened me with collections if the bill did not get paid. If this is how you treat all your customers, then no wonder why you have to offer free months and hide annual fees in the fine print. As someone who has worked in customer service, to say this was a disappointing interaction would be an understatement. Now, I am simply forced to submit a claim to my bank, and have them fight with the gym, because I will not give any more time to a place of business that clearly only has one thing in mind, and that’s making money. Wish I could give 0 stars, and hope everyone avoids scam gym programs like these."