Wheels of Freedom Cycle 121 Benefit Street, Pawtucket, RI 02861

"Overall great experience, friendly staff bought my first motorcycle here 2024 Yamaha R3. They charge no freight fees, only an additional $200 “admin fee.” Which isn’t bad compared to other dealers. Downside : Small run business, so scheduled regular maintenance takes 3-4 weeks to even bring bike in. Then additional 4 days to work on it. But she tells you multiple times this! When you bring it in, she charges you $300 for an oil change (first 600 miles service) I’d recommend buying here , but servicing at other dealers."

"I had to pay sticker price plus freight and all that but every other place had the same exact price so I can’t complain about that. I’m glad I went with a smaller operation that a husband and wife owns. The wife is all business how it should be and the husband is real knowledgeable on all these machines. I’m glad I supported the local small guy because they got the same price as the big guys"

"I am writing to express my extreme dissatisfaction with Wheels of Freedom. I went in and spoke to the women who placed an order for a wear ring and impeller compatible with my yamaha jet ski. Unfortunately, after waiting over a week, she had ordered the wrong wear ring. Then took an additional 2 weeks to receive the proper wear ring. She said in the beginning the whole process wouldn’t take longer than a week. To my further disappointment, upon inspecting the impeller , it was again incorrect due to the women ordering the wrong part. She exhibited unprofessional and rude behavior throughout the entire process. The behavior was so unprofessional and disrespectful, it left me questioning your company's commitment to basic customer courtesy. She refused to answer questions in a helpful manner. This kind of interaction reflects poorly on your entire company."

"Always a great experience. Billy in service always helpful and Caroline always finds the parts I need for a decent price"

"Made the mistake of bringing my V-Star 950 here for rear brake pads and an evaluation. Guy couldn't figure out the noise from the rear wheel, and after the brake job, it got worse. Upon inspection, I discovered that the inside rear brake pad was not seated in the clamp and creating a large groove in my rear brake rotor that I now have to replace. This negligence and horrible workmanship could have easily caused an accident that could have cost me and my old lady our lives. I will be contacting the state of RI and Yamaha motorcycles regarding this negligence and poor business practices. Refund or not, I cannot let this just pass. Someone could get hurt from this type of mistake."