Planet Fitness

"Lots of good equipment. Never really crowded. A year ago I posted how clean this is. Something changed big time. The lower level is just filthy. I’m so sad to see it’s not being cleaned. There is trash and papers everywhere and dirt/dust under the machines and on the edges of the walls. This is very obviously not just a days worth of dirt and trash. I tried to find a way to message the manager or owner , but couldn’t figure it out so I thought I would just post here as I know they check reviews. Hopefully someone will push staff to clean. Thank you for the response. I will reach out to management. But, if you take an unexpected tour yourself, or want numerous photos, let me know. I am not just nit-picking. This is 180° from last year."

"The supervisors have been refusing to switch my home gym to mattapan for over a month after several request. Last week back bay Management spoke with Ray, mattapan supervisor who stated to switch he was waving the fee and to sign a cancellation policy with back bay which I did. They have yet to confirm my home gym being transferred as of today."

"Love working out here. This facility offers so much even tho they are in a smaller space. But once you enter the building it doesn’t seem small at all"

"Canceled membership two days before the next billing date and still got charged for the next month, despite the associate telling me I wouldn’t be charged for the next month. Plus, they make you come in to cancel, no option to cancel through the app or phone. Edit based on owner's response: The associate I spoke to in-person explicitly stated that I would not be charged for the next month. If your own associates aren't aware of your store policies, then how should I be expected to be aware of them? The 1-star review remains as these are predatory practices and meant to squeeze every penny out of customers."

"Very clean location with plenty of equipment. This 2 story location was very pleasantly located and comfortable to visit. The AC was blowing so well that I barely broke a sweat during a half hour cardio session on the treadmill downstairs. I visited early on Saturday, about 15 minutes after the doors opened. Of all the PF locations I have visited, in Washington DC, Cambridge MA (my home gym), Waltham MA, Hyannis MA and South Yarmouth MA, this was one of the best."