Planet Fitness,

3525 Washington Street, Boston, Massachusetts 02130, United States

"This is the PLANET FITNESS IN JAMAICA PLAIN… I live right up the street from this gym..and so whenever they were first open I signed up it!! Now me personally I hadn’t been in the gym in a few YEARS (at that time). So ofc when I’m NOT AT ALL COMFORTABLE bc of my weight,looks ETC.. it was very intimidating to start working out! BUT AT PLANET FITNESS HERE!, It’s full of amazing people and amazing staff!! It’s absolutely 100%CLEAN! The staff are so supportive & if everrr need any help or support in the gym,they’ll always be ready to assist!!! I ABSOLUTELY RECOMMEND JP PLANET FITNESS! I’ve even got my 15 year old son working out here with me! Which then now HE’S GOT A FEW FRIENDS OF HIS WORKING OUT HERE NOW TOO!! So that being said,… you try it out for yourself! Won’t regret it!!!!"

"As someone new looking to possibly do a member, the worker wasn't the best, and it wasn't busy. We walked around and did our own tour. The facility was clean, parking lot is small."

"Y’all take your jobs way too serious. y’all should be more considerate about people who uses their family account to come in cuz all we wanna do is just workout which doesn’t affect you coworkers no way shape or form. RELAX."

"I can completely understand the parking issues. This location has only 21 parking spots which includes with VITA apartment residents. One of the worst location not to workout peacefully with several issues at this PF. District manager Carlos, branch manager Romeo are failed to accomplish their duties at this location. No matter what you need to wait for barbell machine and other workout equipments for anytime. Club is not even cleaned properly and most of the time no hand soap for hand wash in restroom area. * Keeping the signs in front “CLEAN EQUIPMENT AFTER EVERY USE” - this club not even doing minimal sanitation for months. There’s no use if you inform to front desk which is terrible specially with morning staff. This gym hours 5-11 am on weekdays, 7-7am on weekends. In a week at least once they fails to open the gym on time. If you ask them simply they will excuses. One day they didn’t even open the gym until 5:30 am which was hilarious. I have informed WATER isn’t working two weeks ago and I got weird reply from the employee stated that “WE ARE NOT INTO MAINTENANCE ISSUES HERE, YOU NEED TO SPEAK WITH OTHER PERSON” what’s does it mean. I thought not every employee is professional and friendly here. - Black card members can’t use the equipment without facing any repair issues with lounge because it never works properly, they don’t even care about the customers. - Location has four showers, two weren’t working from last two months. Please see the pictures I have attached, has water worms in showers, this is how they sanitizes. - Basic need for everyone is water, which isn’t working last two weeks. Location staff and district manager simply mentioning they did their job. Other locations when water isn’t working they provide water bottles to the customers for free of cost. This location is charging every customer for water since last two weeks. If you say some issue to the employees or manager they not even show any interest to listen to the customers. This is one of the worst customer service experience from this location which isn’t really great from everyone in this club. - Some of the employees are really nice and great the customers, some of them don’t even know that they working or standing at front desk watching their phones, just wearing a uniform. I never faced these kind of experiences at any other PF club. Carlos (District Manager) called after my survey submission. He isn’t even professional on phone with his customer. I got to know that, there’s no use to speak with him also realized that he is not professional as the same way of his team. *I hope the corporate closely keep an eye on this location to serve the local communities best in the area. I wish any regulatory or state sanitation checks this location to follow the state sanitation procedures in fitness center."

"Amazing gym but i cancelled my membership as I never really came for a workout here. All the machines that I tried were working and in a clean condition. Parking could be a huge challenge as there is very little space in front of the gym"