MelroseWakefield Hospital Emergency Department and Trauma Center

"The worst hospital!! The nurses are so unprofessional and rude! For 3 hours not one person came in to check on my mother. Not even an iv to get her hydrated. What a disgrace in the healthcare field. Do better!"

"I can't even begin to state the night & day difference between melrose Wakefield and lahey burlington. My mom had a terrible fall. Head,spine,ribs,suffered nausea, dizziness, loss of feeling in her left side, vision was going in and out. It happened in burlington so we went to lahey. She couldn't walk at all. It took 3 of us to get her into lahey. Their er barely listened to what happened. Took vitals put on stretchers and left her in er waiting room for 8 hrs. She progressively got worse. Whenever we asked for help the nurses at lahey were rude or curt. I tried calling a different hospital and then melrose Wakefield. After speaking with 2 different nurses there they told me to bring her into them. Once we pulled into the ER someone came right out with a wheelchair helped us get her from car to chair into hospital. She went to desk for intake, right away the staff was caring, empathetic and really listened. Into the back for vitals. Complete history then right into a room. They did tests immediately. Nurses apologized that they only had 1 dr so it could be a while but they did what they could to make her as comfortable as possible. After 2 hrs a Dr did come. He listened to everything again, told us next steps and said they were going to keep her. When we followed up in the morning the staff was friendly, gave us a full run down and made us feel like they were taking good care of our loved one. Everyone deserves this level of care."

"What genius decided to put in IV lines in the emergency room patients as they are giving their info to check in staff. Did they think it was going to speed things up in the time you actually get seen by someone. This ED is a joke to the medical field....how about trying to take care of the patients with some care and compassion. Get a clue!!!!!!"

"If I could give 0 stars I would extremely unprofessional I called in because I’m experiencing chest pains and shortness of breath along with other symptoms so I called to verify if they were busy or not the nurse which was a guy answered the phone said no we’re not busy and then hung up literally in the process of me saying OK perfect can you guys help me with my chest pains? I called to speak with a supervisor The lady who answers the phones initially again, transfers me before I’m done talking or getting my concern across without even putting which department I truly need to be at Transferred to the emergency department and asked to speak with Supervisor, and And they keep trying to give me the runaround to avoid me talking to a supervisor And then wanted to verify one more time before I hung up with the lady And asked if they were busy and all of a sudden they were busy. But before I was hung up on I was told no it’s not busy"