Spectrum Health Systems, Inc. 100 Plaistow Road, Haverhill, MA 01830

"I have been sober for 5 years, never missed a group, or counciling appointment. I had two weeks of take homes, the new head nurse Nicole took them away because I didn’t rinse my dose out of my cup and claimed diversion. I am a mother of a beautiful son. The director Christina Brown has done nothing to help me, she will not even pick up the phone or call me back. I asked to see the video footage. No answer!!!! They only care about clients to bill your insurance, or make you pay if you do not have insurance an outrageous bill weekly. This place needs to be shut down!!!! Is this how they treat a patient that has gone above and beyond her treatment? Christmas cards every year? Always taking my time out to say hello to all of the staff that have stayed on the job there In Haverhill which I can tell you everyone has left. All of the good staff. Ask around! Please do not come here! Seek out the Sublocade shot. Do not be a pawn. Liquid handcuffs!"

"Again today its been 50 mins in line and it hasnt moved. Nobody has told everyone waitng anything. I have to wait in line for about 30 mins every day. That's just the beginning of the problems with this place. Thank you spectrum for holding a meeting @ 8:30 a.m. when the people that have to work @ 9:00a.m. I work 5 mins away got to clinic @ 8:30 and was still late. Work smarter not harder.q"

"New Year’s Eve and my brother in-law had an appointment at 6:30am. My husband assisted his brother to get treated. His brother is blind and is currently on dialysis. From the time they arrived the staff was completely incompetent in understanding that there are certain restrictions medically that hinder my brother in law from doing certain things. This was news to them! After explaining this to them more than 4 times the office staff still couldn’t understand. Mind blowing to be a health service provider and have zero knowledge of any of their patients coming in on a daily basis. The entire staff left my husband and his brother waiting in the facility until 10am! Without any update without any apologies or acknowledgement that a blind man is still waiting for hours is mind boggling to me! He hadn’t eaten and also wasn’t able to take his medication. In the end they left him with You’re no longer welcome here and we will do our best to try and find you another facility that will be willing to take you! What?!?! Working in a office means that everyday you prepare yourself for the day. You see appointments that are coming in. You’re pretty much supposed to be on top of your game. Especially with COVID you do not have a person waiting for hours who is blind on dialysis whom has susceptible health! This review is my first step. The treatment is unacceptable! Zero respect and zero compassion zero work ethic!"

"Today I got to speak to the one person who was my safety net& advocate for the first time since I lost her.Shes the best Councilor I've ever had & I truly trust.Now she's in her office as one of the Top positions you can have without moving on. GOD help me if she was completely gone because sure enough so would I be.Christana Brown personally and professionally is one of few who truly get it.The world is blessed and so was I no matter how I ended up. Merry Christmas & God Bless all the unsung Heroes fighting a battle most can't look at."

"This clinic is about money, bottom line. I understand its a business, but what you want for your treatment, is not their concern. Do not believe them when they tell you that you can leave anytime you want. That is a lie. If it wasnt for some of the friendly staff, i would give this place 1 star. However it will do what its intended purpose is, and thats to get you clean. But it will come at a heavy price. It would take me too long to detail it here, but just know what your getting into before you go to this place, or one like it. Its going to sap every last bit of being out of you, much like the drug your there to get off of. They want your insurance $$$$, and they will do whatever it takes to get it, at YOUR personal expense. You will see. PS- dont think you can get in and out of there in a month or two. Think again, your looking at a minimum of 12-18 months, and thats a FAST TRACK."