Newton-Wellesley Hospital Emergency Room 2014 Washington Street, Newton, MA 02462

"I showed up with my father, who was experiencing arterial bleeding from a nearly-severed body part. The staff was unhelpful and unprofessional while processing him, and refused to see him immediately, despite the severity of his injuries. They were quite rude when I asked them if this was a possibility. Fortunately, we had brought some gauze with us and kept pressure on his wound. Everyone in the waiting room was staring at us (none of whom were there for arterial bleeding) and we felt very uncomfortable. It ended up taking him nearly 3 hours to see a doctor. Avoid this ER at all costs."

"Doctor Vincent Liao and his staff were very caring, thorough, and professional. I had such great back pain, and even though they couldn't find anything wrong, they were able to provide me with some relief. I feel much better today."

"Next time I’ll try a different hospital’s emergency room. This place seemed a little disorganized. And the wait times are very, very long if you go during peak hours. I went in at 1:30 PM for something that was potentially serious, but turned out to be not life-threatening. They discharged me at midnight. I spent hours and hours waiting around waiting for the ultrasound results. My my emergency room doctor had a pretty lousy bedside manner. He was easily annoyed by my questions and seemed like he might be really getting tired of his profession. He announced to me that he’d been there for 21 years and that I should not second-guess his judgment. He made lots of other weird little comments that I felt were disrespectful towards me."

"I visited this ER at 12:20 am due to severe pain. Despite the waiting room being empty as shown in my attached image taken at 2:45 am, I endured over three hours of waiting without being called. The waiting area was uncomfortable, and my repeated inquiries about the delay were met with unhelpful responses, stating it was a busy night despite visible evidence to the contrary. I observed several patients being discharged without any new admissions. The staff, especially at registration, showed little concern for my condition, and I eventually left the ER while I was still in pain, exhausted, and disappointed, with my family waiting in the car for more than 3 hours and without receiving any assistance or help. This ER's lack of attention and care was deeply distressing. I do not recommend this facility at all."