Planet Fitness

"No TRX and not even an exercise or stability ball. I’ve been a member for years in different locations and this is so bizarre. Who doesn’t have an exercise ball? Posting in hopes they buy one or two. They really aren’t expensive. TRX is also not a lot to ask for given how big PF is & that alot of other locations have both. At least the exercise ball… :-/"

"At 8:38 pm on July 31st, I wanted to use a massage chair with my friend to relax my body after exercise, but a black female employee there said that I could not open the massage chair for my friend to use. I could use my black card rights normally in other places before and enjoy my massage chair with my friend, but your black female employee actually discriminated against us! Discrimination against Asians! Racial discrimination! I said that if only one massage chair can be opened, I will give it to my friend for massage, but she refused and made my friend wait outside! She made me feel discriminated and treated differently! I have been a black card member for many years! This is the first time I feel the failure of your employee training! Treating customers very rudely!!! I will continue to report this matter to your headquarters! I want to know if it is only your black female employees who discriminate against Asians! I think I will cancel my black card membership and write an email to the headquarters to complain about you!!! You should strengthen your employee training!!"

"Good gym - never too busy and always really clean. Plus with black you can bring a guest which is great - like two memberships in one. Only complaint is no racks (only smith machines) and no rowing machines. Tons of cardio equipment and decent options for everything else. Wish they had more dumbbells but usually not an issue, especially if you go during the day. Locker room is always super clean and the staff is nice! *UPDATE* They got rowers!"

"I have visited many PF’s since joining the club 8 years ago. Most recently I had the opportunity and the pleasure to visit PF in Middleton RI. 1st and most important to me as a long time member, is the club clean, is the staff friendly, is the atmosphere positive, conducive to working out??? The answer to all of these questions is YES!!! They keep this club in immaculate condition, I tip my cap to the club manager Najae (a great team leader). She has assembled and trained one fantastic team of people that make members like myself who go there feel warm and welcomed and sincerely appreciated. They do one thing for certain, adhere to ALL rules. This is where most clubs drop the ball, and this club shines bright. Telephone conversations on the gym floor are prohibited. One member was working out while conversing over the phone speaker which honestly was bothersome and short lived. In 2/3 minutes a staff member abruptly put an end to this nuisance. I applauded Brittany for her firm and swift response to end this annoyance. Zoe, John, and the rest of the PF staff are one of the best teams on the Planet Fitness roster. I highly recommend you join them if you want a club that meets and exceeds expectations of a good club, I would call this a great club in all facets of its operation. Many thanks and kudos for making my visit absolutely superb."

"Small, crowded, and in no way worth the money. Additionally, military temporarily assigned to Newport beware, their membership policy is a scam. You must cancel in person or via certified letter under the guise of needing a signature. Obviously this is to make it difficult to cancel. Will not work with you, and will be rude to you repeatedly about this."