Extra Space Storage 242 Lafayette Road, Salisbury, MA 01952

"I have been here 3 or 4 years , never had a problem unless it was on my end . Karen must be an owners dream employee , extremely approachable and helpful. Any concerns I have had she addressed immediately ,which is impressive considering the number of renters. I can't say enough about Karen ,but with all the storage options available she was definitely the deciding factor. Thanks Karen."

"The people we dealt with had extra space were very nice and professional. However after 3 months of using the unit the rate went up $100 from 186 to 286 which is a huge jump that was ultimately the reason we left. Also there was no gate operational at the unit the entire time that we had our stuff in there so that was kind of scary. There was no staff on site either. We found a place much cheaper with a gate and staff and a bathroom that was accessible at a lower price."

"Had to store my entire home contents here for a year between selling and buying. Customer service was top notch when moving in and moving out—very friendly and helpful. Issues we ran into during our year-outrageous rate increases happened multiple times during our year, most of which with little warning. By the time we moved out we were paying about $200/MORE than what we signed on for. Second issue was mold. When we moved out we noticed mold on several items that cannot be fixed. Things were wrapped but the elements do get in. Hopefully the insurance we purchased will cover…"

"Our lock was cut off,video not available, then Karen tells us maybe we lost our key and cut our own lock off,it was a combination lock mind you. Beware my husband's back pack blower valued at about 650$ is long gone...cooperate reimbursed our last month and agreed something is definitely wrong at this location. Wondering is this the infamous Karen of uhaul??? Visit your unit often or she helps herself to your priciest belongings!! Did I mention they upped the rate without notification???Running it like her private reserve! Shameful ppl work hard and need a place to keep things."

"We rented a 10x15 unit for some months to better "stage" our home (read de-clutter) in preparation for a sale and move. All the staff with whom I interacted were super friendly and professional, and the grounds and units were always clean. Nothing fancy but reasonably priced and good value! Special kudos to Karen!"