Xfinity Store by Comcast

"On Saturday afternoon I was desperate need of a 6 foot coaxial cable. I ran into the Comcast Burlington store and explained to the associate at the front desk what I needed. He quickly brought out a replacement cable. I asked how much he replied no charge. He never asked if I was a Comcast customer (which I am) and just handed me the coaxial cable with a smile I thanked him and went out with getting his name. My bad. I call that good customer service."

"Awesome customer service at this location! Went at 5pm after work on a Thursday and it was super quiet, didn’t need to wait. Amanda S. Was super helpful with all my questions and options! It made the process very easy and not at all stressful like I thought it would be."

"I have had a ton of just straight-up terrible experiences here, and they just seem to get worse and worse esch time. We were promised multiple things, only to be lied to and have to come here 3 or 2 more times to sort things out. Recently, we came here because I got the wrong colored watch i had specifically ordered, it was already a couple days late than what we were promised and when we tried getting the right color from this store they said to return it(makes sense) but then we have to order it again. I was already mad at this point, knowing that I might have to wait another week of something I was looking forward to for this week. I am deeply infuriated, and I will find a way to contact customer support email to tell them my complaint."

"All the kindness, all the professionalism, all the “customer service” is only valid for the day they make the sale to you. After that all of that goes out of the window. Don’t believe me? Try visiting the store the next day and they won’t even try to listen to your questions or find a way out of a problem or situation. Extremely unprofessional behavior today where I had a very tricky billing situation with a recent move. When you are making a purchase, be very sure to be extra careful with contracts. And if the store isn’t helpful, try Xfinity support. The chat support has a lot more patience and is trained a lot better than the in store employees."