Baskin-Robbins 3064 Ross Clark Circle, Dothan, AL 36301

"Ordered two cappuccino blasts through drive-thru . When we got them they had absolutely no coffee taste what so ever. Took them inside to have it corrected and they asked me how much coffee taste we wanted. I told them I just wanted it how it’s supposed to be made. When i got the drinks back they were like water. Instead of complaining, we just left and decided not to go back anymore. (This wasn’t the first time we’ve received less than satisfactory drinks in the last six months)."

"The service here has never been that great. I come usually once a week because I enjoy milkshakes in general not just from here. My first two (2) times coming here the shake instantly upset my stomach within 20 minutes. Not sure why, but I assumed it was the milk they used. So my next time around, I asked if they could use less milk. Boy was that a mistake; on one occasion they added water, how do think that tasted? When I went back again on a separate trip. I asked for less milk, they gave me just a little more than half a cup of milkshake and charged me the regular price, I was pissed. I returned one more time to give this place a final chance. This time I asked for less milk and I told them I wanted the full cup of milkshake. The drive thru representative said they would have to charge me for an extra scoop to get a full cup. I regularly get a full cup anyway and I have never been charged for an extra scoop. I told her ok I'll pay for the extra scoop. A whopping $13.00 dollars later and I got a milkshake. $13.00 dollars for a milkshake is absurd. My case and point is; I'm not lactose intolerant, but I'm sure I wouldn't be the only one if I was. However, why must I receive water in my shake on one occasion, half a shake on another occasion, and be over charged on a third occasion, because of a special dietary need. There should be a more uniform way to handle this for customers at this establishment to keep them satisfied."

"The shakes were good but a little too thin and not like a shake, just melted ice cream. The service was good but no one can tell where the line starts or ends. They were almost gonna help someone who came in after me, but I told them I hadn't been helped yet. Very confusing. Nice friendly staff tho."

"My daughter saw this cake on their website and wanted it for her 21st birthday. From the time we went to place our order til we dug in, everything was perfect. The lady who took our order was so patient with my daughter. Will get all my cakes from here from now on"