Cold Stone Creamery 4871 Montgomery Highway, Dothan, AL 36303

"I like this place and enjoy coming here. I’ve always had a good experience! Recently I realized I did the math wrong on my tip and set my total higher than my total+tip amount, but they still honored what I wrote down as the tip! It was just a small little thing but I’ve been charged incorrect tips after the fact at other places and it was nice that it didn’t happen here. (:"

"The attitude of the worker and Manager Morgan was rude and nasty. I travel across this country and usually look for a Cold Stone and I have visited several. However, I have NEVER been to a location with such AWEFUL DISRESPECTFUL service. First, they refused to alow us to sample the ice cream. My son asked for a sample of an new icream he wanted to try and the worker refused to give it to him. So he got the flavor he had gotten before. They charged extra for topics that I did not ask for and she did not tell me that she was charging extra. When I ask for my money back she refused to give me a refund. The manager was VERY racist. When I insisted on a refund she threatened to call the police on me. The staff was extremely unprofessional. I ask for the information to file a complaint and the manager told me that I could complain to her and refused to give me the corporate and told me I cold look it up on line while she was the one whose behavior was rude and unprofessional. I responded to her and told her that Cold Stone is a franchise and I know that franchise protect their brand by allowing complaints to be addressed at the franchise level. She was very condescending, RACIST AND UNPROFESSIONAL. I felt like we were back in the 1950's Jim Crow era where they took black people money while giving them second rate service. On top of that the manager threaten to use the law to beat us into submission for demanding equal service for a product that they charged us double for while the white counterparts in the store were treated with a different level of respect...I regret that didn't look at the reviews on this location because it appears from previous reviews that they have a reputation for being rude and unprofessional. Cold Stone needs to address this location."

"I've been here a few times, and the ice cream is great, and so are the flavors. But I asked to sample one and was told NO I was only allowed to sample certain ones. But I only asked to sample one! Not two, not three! Only one and I was told NO. I know they won't miss me, but I will not be back to this location. Because the person was rude and not even a valid response."

"Very nice service, they were fast, kind, and helpful. Nice options if ice cream and toppings. We will be back."