Massachusetts Department of Transitional Assistance

"Horrible experience with this office in competent to say the least. You cant get responses from case workers or their supervisors for weeks. I have never had these issues with any other DTA offices ever. Absolutely absurd."

"If you take advantage of the full spa treatment and the yoga classes it kind of offsets the half goat half human female working the desk....maybe if they treated these people good instead of bad, they wouldn't have reason to better themselves. Tough love. I hate it to. But I deal with it. Until I'm done. Hopefully soon."

"I believe someone should investigate how this building violates people's rights. Also, extremely ignorant, rude, unprofessional staff."

"The lady working at the front desk and the lady who issued ebt cards were nice, professional and understanding, everyone else however was astonishingly rude, curt, and judgemental. The worker and her supervisor would cut me off, give me the wrong answer to a question they didn't even listen to, jump to conclusions about everything, would assume that I knew everything about how the process worked and what I needed to give them, blame me and repeat the same thing when I needed clarification. They gave no greetings and just said okay when I thanked her for her time and assistance, while continuing to look at mr like I was beneath her. They were generally unpleasant to deal with, but why would they care? They're in a position of power over low income, often poorly educated and helpless people who don't know it is unacceptable to treat others this way and who otherwise still need their help, so they abuse this situation to hold themselves over others and inflate their cruelty and egos. Some of the people working here were people. Others, monsters that are abusing their position to instill cruelty upon people and children in rough situtations who have to worry about how or if they are going to get their next meal."

"I will begin that I was the first one in the building, went through security with ease. Filled out the sign in sheet and went promptly to the check in window, I let the receptionists know I was there for an EBT photo, as I was already approved for emergency benefits and was in a rush, hence why I was there so early! So they printed out a little sticker and I was officially checked in and ready to go at 8:12am, the receptionist told me that EBT didn't open until 8:15am, so I only had to wait a few minutes. I sat down, THE ONLY ONE IN THE WHOLE PLACE mind you, and waited as I watched another woman who worked there laugh and chatter with the receptionists for 20 minutes. Same woman must have decided she better start working and mosies on out of the receptionists area, walks past me, and unlocks the EBT door. Sits in there another five minutes and then finally comes out to call my number, not even making eye contact. No smile, no how is your morning, just rude. I get it if you're not a morning person, but I literally just watched her laugh her ass off in the other room and have a great old time, then treat me like I'm an inconvenience?! Despite this paragraph, I'm not usually one to complain... but I am uncomfortably 34 weeks pregnant, just moved here from out of state, trying my hardest to make a better life for my family and I. The least you could do is greet me with a smile..."