United States Postal Service 41 South Main Street, Middleton, MA 01949

"I gave a 4 star rating because I've always had very good customer service at the Middleton Post Office, but today I was so annoyed and felt compelled to air my grievance. I called their phone number not once, not twice, but 3 times this morning. It range 11 times then straight to a busy signal. NO ONE would answer the phone! I had a very quick, simple question. All I wanted was my carrier's name so I could put it on her Christmas card. The greeting says to stay on the line for the next available representative. I ended up having to drive to the post office just to get my question answered. The woman behind the counter first said they were too busy to answer the phone this morning, then told me that she didn't even think the ringer was on because the phone hadn't rung all day. Seriously????? I too work in a busy office, but would never, ever not answer the phone. To shut the ringer off so they don't have to is not just bad customer service, it's downright rude!"

"The guy Joe who works here is very rude every time I have to deal with him. He likes to argue and definitely doesn’t like to let women talk at all. I have zero problems with anyone else here. Also want to add that many times I get mail that belongs to another address and whoever delivers the mail doesn’t even bother to check the mailbox when the flag is up. They just drive straight past it! Do better Middleton PO. If the drivers aren’t competent enough to read numbers/names or even look at a flag on a mailbox, then they need to quit or get fired!!!"

"Many thanks and much appreciation to Sarah at the Middleton Post Office for her help in resolving a hold-mail situation. She was prompt, courteous, and efficient. Thank you, Sarah and staff."

"The gentleman who helped me today was super friendly and very thoughtful helping me mail my package to my niece..i believe his positivity made my day"

"Just thought I'd post this here, as it can be hard to find - Hours of Operation: Mon-Fri 8:30am-4:30pm Sat 8:30am-12:00pm Sun closed. What I like, since I have a box in the lobby, is the lobby opens much earlier than the post office as a whole. I can use my key and go to my mail box in the lobby at 5am! That really helps things. I wouldn't say there's anything remarkable about the post office or the service, but nothing bad either. They're always friendly and courteous and I've never spoke to anyone on a bad day or see anyone go postal... forgive the pun. They're an all around good post office. On second thought, the fact that the staff is always polite and courteous may be remarkable in itself!"