United States Postal Service

"It is a convenient location, and staffs there are nice. I visited several times in the past 2 yrs."

"the workers were respectful, patient, kind, and understanding. they allowed me to attend my passport appointment early and the whole process took less than 15 minutes."

"Convenient location in the financial district. The entrance looks cool, and the inside is spacious. It was surprisingly empty at lunch time (I assumed people would go during their lunch breaks, but I guess not). The staff were friendly and efficient. No complaints."

"It is a public outrage that this post office is allowed to operate as a United States Postal Service office. The office itself is not maintained. It is filthy. One of the front doors has been broken and blocked by a trash can for months. The indoor self-service mail deposit box has also been broken on and off for months. The self-service stamp purchase machine has also been non-functional for months. Today, they would not take credit or debit cards, create money orders, or do passports. And of course, they are completely incapable of performing the basic USPS function of mail delivery. For about the tenth time this year, I ordered a package with priority mail or priority express mail, and not only was the package not delivered on time, it was not delivered at all, was incorrectly marked as delivered, and the customer service postal employee who refused to provide his name was incredible in all the worst ways. My visit could have been a skit show lampooning poor service, but no, the employee there today (11/24/2023) was real in his unprofessionalism and merely could advise that the package was not delivered. No effort at explanation or apology or even to try to locate it. Just, "It should have been delivered three days ago and we are still sorting mail in the back at 4:30 pm on a Friday (and close at 6pm), so you are out of luck. My box is cancelled. I strongly advise staying away from this office if you want your mail treated with professionalism. I will be following up with calls and letters to the Congressional reps for my district advising them of this waste of taxpayer money and encouraging an investigation into what appears to me to be, at best, criminal negligence."

"Frustrating experience with fingerprinting. I arrived within passport hours, and apparently there is only one person who does fingerprinting and they weren’t there. I had tried to call ahead but no one picked up. Really wish I’d known that before traveling 1.5 hours to one of the few locations with this service. Beautiful job USPS."