Cambridge Inspectional Services 831 Massachusetts Avenue, Cambridge, MA 02139

"Building inspector Brandon Vigneault exceeded expectations during our entire permitting and inspection process. He was thoughtful, kind, patient and responsive. When issues arose, he provided a clear explanation and path forward to quick resolution. The online portal was easy to use and counter staff were always courteous and helpful."

"Useless. Called every day for a week and left multiple “voicemails” and messages expecting a call back. Got attitude from the receptionist. Decided to go to the building and they close an hour earlier than listed. Will continue to try and will follow up when I see their services"

"They discovered mold in my apartment and Dave Power and Anthony T helped my landlord cover up the infestation as well as a plethora of illegal demolition and construction work. They refused to site for health code violations and are responsible for my lung collapsing. Anthony T is very hostile and seems intoxicated during every communication. I’d encourage anyone who faced issues with this department, especially concerning racial discrimination, to explore their options with the TORT claims act and in small claims court. . This department is incredibly biased and discriminatory. Inspectors and the Commissioner do not respond to inquiries for months and perform very poorly at their job. It’s a wonder how this entire department hasn’t been fired or punished for the reputation that proceeds them. Google Rating was at 1.8 stars until they had a sudden influx of good reviews. Be wary of this departments deceptive practices."

"I visit Cambridge ISD almost daily for various construction projects around the city. The online permitting process is easy and straight forward. We have a great relationship with the inspectors and staff here, and they are always very helpful, whether it's regarding pulling new permits, closing out completed one, scheduling inspections, etc. I honestly have nothing bad to say about this place."

"The online portal for City of Cambridge is so easy to use! I was able to renew all permits easily online with a few clicks and the certificates were issued digitally almost instantaneously. I'm super impressed especially since permits are almost never straightforward. The online portal also allows you to communicate easily and quickly with the inspectors. Everyone was really responsive and informative. I cannot recommend this enough and I hope City of Boston will adopt this system soon."