DHS ICE Boston Field Office

1000 District Avenue, Burlington, MA 01803

"I am writing to express concern about the absence of Haitian Creole language services at the ICE office, despite serving a significant Haitian population. The lack of translation services has resulted in difficulties and delays for individuals, including a recent case. We strongly recommend providing Haitian Creole translation services to ensure equal access and support for all migrants. The customer service was good"

"I called about 30 times the phone rings and they never answered communication rate 0. I tried every extension the phone just constantly rings. They are not helpful at all."

"I put a star because I have to use one. But they don't deserve any. It's a shame how they treat people. Today I went and I just wanted to talk to an immigration officer to check my case and they didn't even let me in. They practically threw me out of there, after having taken me on a 2-hour trip to be able to get there. All I wanted was for them to check my case to see if they could make a change."

"Yes, you have to call many times, they might not answer your call, however if you leave then a voice mail they will call you back, If you are expecting for them to be nice to you my friend you are in the wrong office. I guess they Need to have this sort of acttitud so you will behave better..."

"Worst Service Ever Nobody Answer The Phone. Literally The Whole Day Calling"