Massage Envy

"Complete waste of money. I paid $200 for 60 minutes facial and she was done in 10 minutes with an extraction machine. Which hardy did anything to my face. For first 15 minutes she was cleaning my face with alcohol wipes which again hardy touch my skin. Absolutely nothing was done. And when I ask what are you going to do with rest of my time so she replies that she has to clean the machine and I had to pay for the machine cleaning time. Than I went to front desk and he replied that it’s a 20 minute quick facial. I don’t want 20 minute facial that’s why I booked 60 minute and paid for 60 minute. Please don’t go there they have no idea what they are doing."

"I am so tired of the Burlington branch calling my partner the day of her appointment to cancel. She is always so disappointed. She looks forward to her massages and I would say 70% of the time they cancel on the day of her appointment. Not only that, sometimes she shows up to an appointment and the doors are LOCKED! I have no idea how this branch stays in business. Of course, nobody in a managerial position ever gets back to her or apologizes or anything. I've tried multiple times to contact someone in charge. Today is the first day I've read the actual reviews for this branch and it looks like I'm not the first to experience this."

"I had decided to edit my last review and here is why. When I fist signed up for their membership I thought it was a good idea due to my line of work I was going to be getting massages very often. But here is what happened after my couple of appointments that I had booked, it was very difficult to actually get an appointment, either they wouldn't answer the phone and or when I would actually show up to make and appointment in person they would be closed on hours of operation. I finally decided to cancel my membership. I called many times and left voicemails for someone to call me back, it took almost two weeks to hear back from someone, I spoke with a female that told me that my card will not be charged until a manager talks to me, so I said ok no problem. Two months later I had noticed that the card was charged for the membership again! I had my partner call due to I was at work and I couldn't call. The manager that he spoke to said that there was nothing in the system saying that I had called to cancel. So I called and surprisingly that same manager picked up the phone, we went over the same details as she did with my partner, I let her know that I have been waiting for ever for a manager to call me and I got no call back, its not my fault that the person on the phone gave me the wrong information, saying my card will not be charged. Needles to say the only thing that was done is her sending me some paper work for me to fill out so I can cancel my membership. I had many session left to use she told me I only had 60 days to use them all!! I had 17 sessions all together, so I asked her if the General manager can give me a call so see if there is something that she can do or work something out with me, this so called manager said to me... well she's just gonna tell you the same thing I'm telling you. Okay that's fine but if she can give me a call that would be great! Its been two months and still no call from the general manager, I have called twice looking to the manager but I'm always told she's not in. PLEASE SAVE YOUR MONEY DO NOT GO TO THIS PLACE. THIS BRANCH IS THE WORSE!!! GO THE ONE IN SAUGUS AND OR ARLIGNTON TRUST ME THEY ARE 10X BETTER THAN THIS PLACE."

"I would do minus star here for the Burlington branch. I have been here before as well. The appointment was booked by husband for me as a nice gesture of him and when he booked he talked to a lady and she said whenever ur wife comes in she can choose a service, but when I entered they said u can't choose service whatever u like you have to get a massage while I wanted a facial. The guy on the counter was very rude if u even wouldn't get anything we will still charge ur card. , The basic rules everybody knows, but thank u for letting me know in a rude way,. The lady who gave me massage, I would say just rubbing moisturizer. It wasnt a massage at all. The branch definitely should hire somebody who knows their job better. Have got so many messages, this was the worst I have ever had. She said do u want scalp massage I said ok and she was just touching my hair I feel like. Whomsoever owns this branch definitely should look into it. I would say all my friends whom I have referred here, please spare yourself. There are much better options out there available. Don't waste your money here."

"I really hate to leave this bad review because it’s no reflection on the very nice massage therapists, or receptionists. I have called 5 times, and emailed the manager to have my membership cancelled as their availability does not work with my schedule. I emphasized I did not want to be charged again, I have been trying to contact the manager for a month now and have heard nothing. Yesterday I got charged again. After the receptionist told me she gave my information to the manager and I should be expecting a phone call or email that same day. (I was told this on 3 separate occasions) but still, nobody has contacted me. So now I will have to continue to call, and also call my bank to get my money refunded. this is the first review I’m ever leaving for a business in my life that’s how frustrated I am. DO NOT go to this massage envy location unless you want to be unable to cancel your membership at anytime."