Kennedy Center,

145 Thorndike Street, Lowell, Massachusetts 01852, United States

"Would give zero stars if I could. Charlie card machine never works. Get a better one, that’s if you care."

"I wished if they added more buses on routes 7 and 9. The connection time between bus 7 and 14 is just 5 minutes here and bus no 7 frequently gets late due to traffic on Thorndike street. I wished if it arrived like 15 min early before bus no 14 departure, would be easier for many people."

"So drum hill bus driver ,white woman drove by me cuz I was standing on wrong side of the stop & shop near Walmart!!! Was the last bus too so had to walk home next to the station, even after I can see people on the bus telling her stop ...smh ..was vexed... UNprofessional"

"How are you making people wait outside for their rides or for the buses in 25 degree weather? Literally, there’s a guard kicking people out. Not one other train station is doing this. Do something cause that’s not humane to have us freeze outside like this. Insensitive idiots."

"This place was a total MESS! I stopped here for a half hour while catching another bus. I wanted to purchase a Charlie Card. The only Kiosk that sells the cards was not working. I couldn't tell if that was even the right Kiosk because there was a note on the machine about a holiday posting. The machine wasn't even turned on. I then went to the outside booth for help and waited about 10 minutes with another two people. Finally, a man who was definitely not in a hurry walked up to assist the people waiting. He just blew off the lady who was ahead of me with very vague answers to her questions. I was next. He did not seem to want to go inside the booth and made me feel like it was a pain for him to do his job. He tried to blow off my questions on purchasing a Charlie card. Finally, he went inside the booth to tell me to go to the kiosk inside ( I had already explained it was down ). He then told me he could take cash only because his internet was down. I asked for an ATM. He then sent me inside to the ATM next to the Ticket Kiosk and that was down too. I went back to have to find him not inside his booth. He then seemed bothered again of my further questions. It was like pulling teeth to try and purchase some type of pass. The bus I was trying to take was not listed on the monitor inside. I again had to hunt him down and "bother him again" to find out where the bus I needed would board. After another 3 minute round about discussion he finally told me to go to space C2. He seemed more bothered when I had to ask him where C2 was located. I was very polite and respectful to this useless employee. This man should NOT be dealing with the general public! His communication skills were VERY poor and he did choose to be helpful and aggravating. I heard him with three other customers and he was as unhelpful to them as he was me. There was no other staff visible in the building to seek help from another employee. The arrival & departure monitor's, according to this man were not functioning properly either because the internet was down. The only reason why I am giving this rating a two is because when I finally did get on the bus it was clean and the driver was very nice and prompt. Otherwise I would rate the service provided by this one and only employee a one star. I was there on a Monday afternoon between 115PM-1:30PM and cannot believe management of this company does not properly staff to serve the public. I am more astonished at how unhelpful the only employee was and how nothing there worked to sell tickets. Furthermore, reading past reviews... I am not surprised of the service but I am very disappointed that upper management MUST be aware of the terrible service by their staff and chooses to ignore the problem people are having. TERRIBLE, TERRIBLE, TERRIBLE service!"