U-Haul Moving & Storage of Salisbury 1 Merrill Street, Salisbury, MA 01952

"Staff is nice. They tend to accidently charge you for blankets when you don't use them. It's happened twice. But it was fixed both times quickly after a phone call. I wish I could return the truck to a different uhaul but there the only place that had a 26fter."

"I gave this 1 star so I could actually post the review… I would give it 0 stars. NEVER do business with U-Haul Moving and Storage of Salisbury, MA (1 Merrill Street). Weeks ago I made an appointment to have a tow hitch put on my car in Salisbury. They offered June 4 at 11:00. I checked with the store from which I bought my new e-bike (Western Cycle in Seabrook) if that would be a good time for them to attach the hitch and have the bike ready. (They, by the way are a WONDERFUL shop with which to do business - please visit them if you are interested in e-bikes). Told that that time worked for the shop, I confirmed with U-Haul that the 4th would be great. Got there today - and the bottom line from the horrible sales guy - was they expected me on another day and had no time to do a tow hitch today. I calmly explained that I had an appointment to have the toe hitch put on today and another appointment with the bike shop to get hitch installed and pick up the bike. Again I was told that they couldn't do a hitch today. No acknowledgement of a mistake on their part, no apology. In fact, they made me think that I had messed up. I reminded the sales guy that I had to drive over 60 mikes to get there...was there anything that could be done(?). Nope. The bike shop, only 4 miles away, was TOTALLY sympathetic, confirmed that they were indeed expecting me and that I had made the arrangement weeks ago. The totally WONDERFUL sales guys there, comped me a water bottle holder for the bike because they had given me a bad recommendation for the tow hitch. So, even though there was NO FAULT on Western Cycle's behalf, they felt compelled to provide excellent customer service to their buyer. GET IT, U-HAUL?? By the way, I tried to post this review on the U-Haul site, but guess what....you have to jump through hoops to enter a review and, apparently they get to review and decide whether or not to post. Hmmmmm....It's a pretty big facility there in Salisbury. They don't really need the business, I guess."

"Called and spoke to John at this location and he went over and above the call of duty by actually mailing a receipt of a tow dolly that I purchased from them in 2021. John is the assistant manager and is a reliable dependable guy that will not let you down. This location is highly recommended for whatever service that U-Haul does provide for it's customers."

"Just went there with my mother, and I had the urge to get a lock. My mother said that she couldn’t get me one because she used the money for the truck. The guy at unsullied actually GAVE me a lock that was already used, which is alright, and gave it to me along with the keys. I promised him I would give the uhaul place 5 stars. They are also a great company, just to put out there."

"Used Uhaul to install a new trailer hitch on my Jeep. When they installed the hitch the first time the wiring was drooping over my exhaust and also contacting the exhaust in another area. I brought my Jeep back a second time and they kept it for 3-4 hours to fix the issues. I got home later that night and found they had not replaced anything. Fast forward 2 months later and the wiring has now melted portions of my battery box. Do not allow this place to touch your vehicle. It has cost me over $1,000 to fix not including the days I have to take away from work. Horrible experience if I could post with a zero star rating I would."