Bagel World 10 Sylvan Street, Peabody, MA 01960

"A non-professional business. The employees have a racist attitude and do not know how to talk to customers. Good service is more important than taste. I will not consider coming here again."

"Would give a ZERO if I could. Ordered 2 bags on line, they said it would be ready in 30 minutes, so I arrived 30 later. Waited 10 minutes, and saw 25+ people come in and got their order left. I asked about my order and they said it would be coming out shortly. 5 minutes later my order was ready, so 45 minutes after I placed my order. If you take online orders, then you maybe should take care of those orders first. Very poorly managed and organized. If you are running behind on fulfilling those orders, maybe have 1 or 2 people taking care of the walk ins and have them help get the online orders taken care of. I asked who the manager was and they said there wasn't one there, so the woman I talked to and I asked how they would compensate me for my time, a simple coffee or 2 plain bags, which cost pennies on the dollar would have been a nice gesture, but was pretty much told my time and business wasn't worth anything too them. They also got the order wrong, was going to bring it back but by the time I got back and found out my fiancee was to hungry and just ate her wrong. The nova lox, you can't add the toppings that they described it as, so on the special instructions, we wrote that we wanted it as in the description. I've added pictures to show. As a business owner, in would never not have a manager on duty and would never treat a customer so poorly or have something online that you can't do correctly."

"Who BUTTERS a bagel like this?????? Somehow they toasted a bagel, let it cool down, put an entire stick of butter on it and sold it to me. Gross."

"If you order take out be prepared for a minimum prep time of one hour to make a sandwich. ONE HOUR?! Don’t bother going there until your pick up time and asking if it could be made sooner even if it’s 10-15 minutes. Instead you’ll be ignored and when you have a chance to ask you’ll be told rudely your order will be Be ready at the time the system told you and no earlier. The sandwich is average with an egg that feels fake but the bagel itself is really delicious If the service wasn’t so rude I would go back just to buy their bagels. Five star bagel 1 star service"

"Variety if unique bagles available. Rainbow, marble, spinach, french toast, pizza, wildberry, raisin, etc. I’m a sucker for rare editions/versions, so this place was a hit. Always busy and busting with people, but the lines goes down real quick bc the staff are very fast. Thanks for bearing with my picky and long list of orders. Also the cream cheese variety was also interesting. The Lox was good, everything bagel breakfast sandwich was good too. But they said the whole wheat bagel was out when we ordered, but it came back in 5min after when we were purchasing. Could’ve checked for us :/"