Rojo Car Wash

"They should be embarrassed out of 17 vacuums 4 work. The brushes are so badly in need of replacement in the touch wash. I refuse to bring my car through it. The only touch I go through is in Wall 20 minutes out of my way Walpole . The Norwood touchless wash is an absolute waste of time going through it doesn’t even clean nor dry the car. A year ago the service was much better. I don’t know what’s happened. Time to search for another car wash company."

"The maintenance and upkeep at this car wash is awful. Overall super frustrating when you're a monthly customer and things are messed up frequently. I'm not going to complain every time something isn't working properly as nobody has the time nor desire to make a complaint that often. It's incredibly rare for everything to be functioning properly at this car wash. There's always something not working right. The tunnel rarely had all sections working 100%. There might be no soap, there might be no wax, the cloths might not even move and just drag over your car, the undercarriage spray rarely worked, etc. The frequency of the touch less bays being down was incredibly high as well. It's not because some customer broke them, they just stopped working properly and they closed it. I'd say on average maybe 2/3 of the vacuums would be working properly. I've been a monthly customers at other places and none of them have been anywhere near as inconsistent as this Rojos location."

"The 24 hour touch less car wash is good, but only when it works and there isn't a 30 minute line. I wish they would be able to keep up with maintenance and keep both wash bays functional. Half the time I'm in and out in 5 minutes, and the other half of the time it takes me more than 20 minutes, sometimes more than half an hour to get a car wash."

"I have had monthly subscriptions for multiple cars for several years. Over the last 6 months the service level has deteriorated substantially. In the tunnel they almost never brush off the back of the SUV anymore (which means it will not come out clean) - and when I ask specifically they grudgingly do a bogus job. Clearly a staffing issue. One of the bays where the car is stationary is frequently down resulting in unacceptable wait times. This is not occasional - but a regular issue. Vacuums need love - sometimes less than 50% are functioning and those that do have broken hoses and other issues. I get the new car wash model - sell lots of subscriptions and staff very thinly. Rojo has gone overboard and needs to have adequate staff so the equipment stays in service and cars get cleaned. I have submitted comments directly to them without any response… Edit: I note the wash’s response which is a recurring theme in their comments. They fail to recognize that they need to meet reasonable downtime standards - and having the laser wash and vacuums down 30-40% of the time is not reasonable (goal should be under 10%!) and suggests a lack of routine and preventative maintenance."

"Paid $5 for a vacuum, and the vacuum had such little suction it didn’t even work. When I hit the request help button, nobody ever came. 30 minutes finally past when I got sick of waiting and left. Don’t waste your time here."