Montilio's Baking Company & Pizzeria 134 SPARK Street, Brockton, MA 02302

"This location has terrible management and service. Arrived on 4th of July at 1:30pm and staff was starting to turn off the lights. Online stated that this location was open. I knocked on the door and the manager provided hand gestures to leave. Didn’t even have the courtesy to come to the door. As the manager and staff member left the building I asked the manager where another bakery was located. She stated “Whites Bakery is down the road, now move your car so I can back out”. Awful experience and will not be returning to this location."

"I am not sure what happened to this establishment but this is not the same place that I ordered cake from 3 years ago, and would occasionally stop in to buy a cake. Anyhow, I went in to buy sweets for me and my kid. I got what should have been strawberry shortcake but tasted like 3 days old cake. The cake was dried out so bad that it had no taste. I had plans to go to another bakery and said no because of the drive and boy am I disappointed of that decision. Needless to say the Brockton location needs some work. Not to mention I paid almost $20 for 2 pieces of cake and one cupcake."

"We were beyond impressed with the gorgeous gluten free Cinderella cake Montillio’s created for my daughter’s birthday party. It will be hard to beat this one in the future! We will definitely call upon Montillio’s again:)"

"Montillio made a great cake for our event, came out very nice and was for the most part what we envisioned. Giving it 3 stars purely on the fact they did not include the flowers I requested on my cake. My wife was disappointed during the event and I felt embarrassed mentioning that the cake people failed to get them on. You can see the attached photo how the cake came out, but stage had red roses which we wanted incorporated :/"

"My wife and I have ordered our cakes from here for years and never had an issue. But this order was different, not only was it done sloppy, the order was not done correctly, when asked to speak with the manager the girl was hesitant. Finally spoke with the "Manager" by the name of Nancy and she was unprofessional, rude and was acting like it was my wife's fault making remarks like you didn't want to pay for extra when that was far from the case, she repeatedly stated this is not what I asked for, we said fondant not butter cream, you can clearly see parts of the cake not covered. Then after speaking with the "Manager" for over 25 Minutes she said I can cover the cake with white Fondant thus was 5 minutes before the place closed which clearly she was going to do another sloppy job. My kids could have baked a better cake. We will never go to this place again. Not because of the issue with the cake but because of the lack and professionalism in customer service. A simple acknowledgement and apologize could have fixed the entire issue. The remark of saying we didn't want to pay felt like a stigma remark for being a Hispanic person. Time to look for a new bakery."