U-Haul Moving & Storage of Fall River 1030 Pleasant Street, Fall River, MA 02723

"Van was clean, fueled, ready to go. General manager was friendly, efficient and responsive to our requests for additional supplies. Returning was simple and easy! Highly recommend U-Haul and this location."

"This was not my original location. This is the 2nd in a row my reservation was changed to a different location because they didn't have my rental for me. Apparently the customer extended their reservation through the app. That is something that should not be allowed in the app. They need to speak to a rep first find out if that rental is already under agreement for the customer. Uhaul makes the of letting the customer do this. This should not an option on the app.....PERIOD!"

"I will not use this location again. There is no accountability and very little oversight. The scheduling manager tells you one thing, and the site manager gives you different, inadequate information about what you're supposed to be charged for regarding the time of pick-up and drop-off. My communication with the scheduling manager was not updated in the system, so my card was overcharged due to this lack of accountability. No one bothered to update the system. The employee who I returned the truck and keys to said there were no extra charges. The location manager said that whatever the employee told me was correct, but I still got overcharged and had to call back and email to request a refund/ returned call and file a complaint. Additionally, the site manager was not helpful, professional, or friendly and offered no input to fix the problem or resolve the issue caused by their action and system navigation. Again, no accountability, no due diligence, and no oversight. I give the store manager Ken, the scheduling, reservation Department a Zero rating0️⃣ you should be ashamed of your deceitful, practices and lack of integrity, honesty and trustworthiness with how U-HAUL operates."

"1030 pleasant st. Owner Derek is vold cruel heartless . Absolutely doesn't care about the people. He's evil @ greedy ! Just got a call if don't get my things out of Uhaul truck. By 2day was throwing out all my belongings 2 a dump ! Where is workers Frank Ramone Country kind hearted people who. I was wild if pd. 4 the rental of truck daily. My things would B safe @ ok. I absolutely wouldn't want sny1 2 do buisness"

"I made reservations for pickup at this location a month in advance. I reserved a 20ft truck for 1 day rental, to move into our new home as I am getting married. 1st issue. Once I had arrived they tried to make me go to another Uhaul facility way out of my way to pick up the Uhaul truck which I had already reserved. They had plenty of trucks here & I had made reservations well in advance & I called the day prior to ensure that I would be all set to go & they reassured me. The lady at the front desk called the manager Philip & he tried to tell her to make me go to another location & was upset that I had actually gone to my prefered uhaul location which is where I had made reservations & I was already assured the day prior before coming in. As I am hearing their discussion he finally gave in & demanded that the person who worked the day prior to report back to him on their next shift as in to discipline this individual for doing their job. Anyways, after a few phone calls they handed me the keys after 30 minutes. "30 minutes " should have been no more than a couple of minutes to pick up the keys & go. 2nd issue. I rented the truck for 1 day & the lady at the front desk is entering into the system as I am observing 3 days & she also added an extra 100 miles. I questioned her & I said that I didn't need all of those miles or extra days. She stated that those extra days & mileage were for just incase you needed some extra time or drove a little extra by accident. I immediately disagreed because that's just plain ridiculous. Why would anyone agree to this? After asking for clarification she said it's just for precautions due to the distance I was driving & I would received a return of my money for the days that I don't use or mileage. I was under the impression that this was probably just standard procedure incase customers don't pay even though their credit card information is already on file. A little suspicious but I have to move into my new home so, she persuaded me & I paid almost $800 upfront. 3rd Issue. I returned the truck the very next day as I said that I would. Here i am waiting for them to refund my money for the "precautionary fees" Turns out they charged me for 3 day's & for an extra 80 miles that I never used. The person that I returned the vehicle to, said that my uhaul rental was a "FLAT FEE" I said what does that mean & I was definitely not aware of it? "She then proceeded to explain that I was charged for 3 days & an extra 80 miles upfront whether I use it or not" My brain could not comprehend what just happened, I felt so taking advantage of. No one explained this to me, infact I was told the complete opposite. After explaining what the uhaul lady said to me, she then said; well I am not sure why she would say this to you but it's not true. I was so confused, why would anyone agree to these terms, I would have never agreed to this if I had know the truth from the beginning. What a scam, I feel betrayed as I worked hard to load my belongings & move in 1 day as I said that I would. I kept my word & returned the truck clean, gas, and only use 1 day. They lied, cheated me & my wife out of money we don't have. I called customer service & filled a complaint. We will dispute these charges with our credit card company & take whatever steps necessary to make things right. This has to be the worst experience at uhaul ever. The only way to make things right is to return the money they stole from us. Absolutely inappropriate and dishonest. I was so embarrassed having to tell my wife that I spent $800 on a uhaul rental for 1 day. Update: After filing a complaint & several phone calls later, they refunded 1 day, but they still charged extra $ for 80 miles that I did not use. At least there was some recompense. They still owe back about $80. They stated that they cannot refund the extra charges even though they acknowledged that I did not use the mileage."