Pride Hyundai of Seekonk

"Purchased a new 2024 Hyundai Elantra about a month ago. Overall, the experience was good. A couple of comments: the communication via telephone with the answering receptionist was poor. I called twice and requested to speak with my sales person. Each time I was put on hold for approximately 5 minutes without anyone coming back on line. Finally hung up. In addition, I called a third time and left a message for the sales person. He said he never received the message. The sales person’s administrative skills were fair as it relates to asking questions when filling out required forms. Our trade in registration had both my and my wife’s names. We requested the same for the new vehicle registration. For some reason he filled out the registration in my name only. Be prepared with your dealer research prior to purchasing a car."

"This is describing my exact experience with Natalie and Pride Hyundai of Seekonk. I started off by talking about purchasing the 2025 Hyundai Palisade SEL Premium with Bench seat. After verbally confirming thrice with Natalie , I drove for 1 hour with my pregnant wife to meet with a sales agent who showed me the wrong car. They did not apologize for their mistake and mentioned they would get another car with the bench seat for the SAME Price . Two days later they confirmed they got the car and I drove AGAIN with my pregnant wife for 1 hour. When I got there , Natalie said she could not give it for the same price and was very disrespectful and rude. She was not empathetic , kept cutting us off when we tried to speak to her and it was an absolute horrible experience. This was the first time I was trying to purchase a Hyundai and this experience absolutely did it for me and my family. Nissan and Toyota all the way. She should not work in a customer facing position or for that matter any job at all. She has the attention span of a housefly and the empathy of a brick. I will be discouraging everyone from visiting this particular dealership Sincerely, A Never Returning customer"

"Absolutely the worst dealership I’ve dealt with! The MANAGER is absolutely rude and incompetent and inconsiderate. Natalie- she will not admit her mistake even once. She assured us she had the car last Friday, despite us making sure it was the exact car and features we wanted. I am heavily pregnant in my last trimester and drove 1 hour there one way to buy the car. Turns out to be the wrong car. Natalie was not there that Friday, Maggie apologised and assured us they will get the car we want by Tuesday for the exact same price. We again took time off from work, drove 1.5 hours to buy the car today. They assured us they have the right car this time. When we show up, Natalie just pulls up, extremely rude to begin with, and tells us that the new car they ‘ordered for us’ is more expensive than the car we saw on Friday. And they cannot give it to us for the same cost. Why they could not provide us this information over the phone I have no idea! Naturally upset about this situation, we tried to explain our concerns and situation to her, and how we had to come to this dealership twice due to their mistake. She denied everything, interrupted us, yelled at us and was the most horrifically rude sales person ever. We walked out. DON’T GO TO THIS DEALERSHIP! I’d rather pay 5k extra for a car from people who have basic humanity and decency. ABSOLUTELY DISGUSTING NATALIE! SHAME ON YOU!"

"I would recommend Pride Hyundai to anyone looking to purchase a new vehicle. My sales rep Marina was very helpful in choosing the vehicle that fit my needs. The sales and finance managers were also professional and helpful. They made the buying experience easy and non-stressful unlike other dealerships. They may be a small dealership, but are big on customer satisfaction. I’m very happy with my new Tucson!"

"As a loyal customer to Pride Hyundai, I can always guarantee that I will leave their satisfied . The manager, Natalie is phenomenal in making sure that I have weighed all my options to get the vehicle that is best for my budget. Maggi in sales is exceptional in her ability to make car shopping less stressful. She, too, is excellent in making sure I leave there happy with my vehicle and purchase. The finance department is great! They were quick, easy, and informative. I highly recommend Pride Hyundai for your leasing and buying of a vehicle."