Land Rover Rockland

"The purchase experience went fine everyone was friendly. I had to wait for the title to show so I waited a month for it to show and during that month nothing was touched in the vehicle like was promised. Claims the back seat loose center console was just how it was on that year when there is a recall on it. I had complained about a smell inside and they just doused it with detail spray so it’s still unbearable. Even a cup holder base needed to be glued on and it was done upon delivery because it was still wet glue. I guess they didn’t make enough money off of me buying a pre owned car. I was lectured on how this is a status symbol and they are a boutique store and how the vehicle was guaranteed to break so I should buy a warranty. Then when it came to delivery, they didn’t want to because someone was out sick. Really!! I had to fight with them to get delivery and they only left it in my driveway. I had to fend for myself at DMV. I told DMV and they were appalled and said “I’ll never go there”. I would never go back to this place to even use the restroom. And Mike, thanks for taking care of me as promised for playing along in your little joke. Another lie. You guys have no class!! But I do love my sweet ride! I’ll purchase my next one elsewhere."

"Easy to make an appointment, text message reminders are great, the facility is very nice while you wait, and the service was completed on time. Additionally, the service manager (Dean) is knowledgeable and friendly."

"The worst service department I’ve ever been to. The refused to fix something that is under warranty for another 3 years. My car has 11,000 miles on it with a bumper to bumper warranty for another 36 months I also emailed the GM with no reply. This is the issue with these dealerships that are owned by public companies, they just don’t care. I’ll never buy or service a car with this dealership again. I’ll drive the extra 40 mins to go to Herb Chambers"

"I have always dreaded the process of buying a vehicle until today. Melvin was our sales associate. He was professional, intelligent, respectful & kind. He was honest & transparent. He addressed every question we had with patience & complete transparency. Emma guided us in the finance process. She took the time to explain everything to us in a very honest & straightforward way. She has an incredible amount of expertise in finance. I could buy a vehicle anywhere but I'm really glad I had Melvin & Emma in my corner. I left the dealership with a new truck today. More importantly I left with a sense of happiness, not because of the truck but because of Melvin & Emma."

"I left my car on Monday morning with David Campanale and he said he would call me to update me, I said I needed the car the next morning to go to work. I waited, at 4:30 pm I called him and all the service phones and no one answered, I had to send a message to the Driver so he could find David, he (driver) then told me he was coming to pick me up because the David said to him that my car was ready, we got there, my car was in the Lyft, everyone had already left, and none of them were answering the phone. Driver Terrace was trying to sort out everything that wasn't his job to do. After waiting for a long time, they lent me a car to leave and said that the next morning my car would be ready, they simply forgot about me, like forgetting a customer? As if the customer didn't matter, absurd! After that he said that the car hadn't been fixed because I had to wait for the parts to arrive and that I should make another appointment when the parts had arrived. 2 weeks later I sent an email to David asking if there was any news? (where are the pieces?) and so he said it had arrived, (again he had forgotten to tell me). Anyway, the car was finally fixed this week. But it was difficult, the customer is the least important thing in this service. The driver Terrace was very attentive, he took care of me and was trying to sort everything out and it wasn't even his duty. He definitely needs to be much more than just a driver."