Hertz Car Rental - Lynn Lynnway HLE

"My husband and I rented 2 cars here in the last week. Both ladies who work there were super helpful and very polite. They made both rental experiences easy. Would definitely recommend and definitely rent from again. Don't let the low rating put you off coming here. You can't please everyone!"

"It was the worst experience I've ever had in my life. I have never seen such a bad customer representative in my life. I don't know how she can speak so rudely and boldly. I wouldn't want to be here again and I can say that no one should ever go. The woman named Nicole didn't rent me a car because I asked questions. And she said she wouldn't give it. I was verbally abused by this woman. This person ensures that no car is rented from here."

"I got auto accident and my insurance company authorised a rental car Hertz in Lynn. I called them a week before and made reservation to meet at the auto shop. They said they would come to pick me up and bring me to the Lynn office to choose a car. But that day, nobody showed up. I called many times Hertz, but nobody answered. I wasted 2 hours, stucking at auto repair shop. (Fortunately they were nice). I could not reach Hertz, so I contacted my insurance company to rearrange another rental car with different rental car company. Don't trust them! It's terrible experience. Response to the answer from Hertz- if you have a time to respond to google reviews, answer the phone!"

"My first time visiting this place and will be my last. Worse place ever in the history of Hertz rental car… The employee Nicholle Quinones shouldn’t be allowed to work around customers with the attitude she has. She attacked me physically and verbally which no employee should ever do to a customer. From the moment I entered the establishment to pickup my rental I was yelled at by Nicholle. She had her young daughter in the establishment which shouldn’t be allowed especially after how she treated us. Even my witnesses couldn’t believe what they experienced today. This individual shouldn’t be allowed to work around people. I will be sending corporate the video and etc from the incident today. She barely assisted me with my reservation and she automatically said nothing was available. Yet I did see her give another lady a rental after me. The cops were called because she came out the store to jump on me and my witnesses. Management should be aware of this situation and I will be contacting the higher ups on this matter, so it doesn’t happen to another person. I also called AAA to let them know about the situation and that the location is up to something there and shouldn’t be allowed to offer cars for them. The employee discriminated on me from the looks of things."

"On the market for an EV and decided to rent one for the weekend and had an amazing experience. Nichole went out of her way to take me to the Revere location and get the model I had requested for, she is truly professional and went above and beyond-- from communication, to even cleaning out the car, and making sure I was happy when I returned. I had a TPI sensor error (one of tires low on air) and came back to the Lynn location on the way home and Julio filled out tires for me even while he was busy w/paperwork. I was billed exactly what I reserved for and Nichole told me to drop off car before close due to the inconvenience when I arrived a few days earlier, which really helped since I had a busy day. Really impressed by the customer service, especially by Nichole whom is a very caring individual, I will be renting from this location in the future. I am so impressed by Hertz, I am currently looking at their listings of used EV's to purchase."