Zipcar Location South Sydney Street, Boston, MA 02125

"Hi, I really need to bring this to someone’s attention, I rented a Honda Civic on 1/3 but the car was running on empty so I called to have my reservation switch to another car so they put me in Onda CR-V. There was a very strong Marijuana Smell when I opened up the car, the cup holder was covered with ashes and there was stain on the seats so I asked them to switch me back to Honda Civic cause there was no other car available. They were nice enough to switch me back and told me that they took we’re going to charge me $11.15 for my ride and I won’t be charged for the CR-V. 2 days later I looked at my bank statements and I got charged $11.15 along with $22.31 and $27.89 for just renting 1 car not 2!! So I called customer service and filed about my situation and they replayed in 2 days with an email and said they will refund my money and gave me $10 credit for my next ride and the refund will take about 3 - 5 business days I was ok with that. I went into my bank statement on 1/29 and found no refund from Zipcar. I called then and told them that I am expecting a rufund from 1/4 and they said “oh, we gave you a $10 future ride credit “. I explain to them that I was over charged $27.98 and was promised a refund now they were going to settled with a $10 credit?! Zipcar filed another investigation and another email got sent to me said that they only going to refund me $22.31 and it will take about 3 - 5 business days. Well, it’s the 5th and still no refund!!"