Genesis of Arlington,

1165 Massachusetts Avenue, Arlington, MA 02476

"Have had service done countless times at other dealerships. This by far was the best experience. They were friendly, helpful, courteous and gave me car back spotless. Highly recommend them for anyone looking for professional and timely service. Keep up the good work!"

"Absolutely shameful sales experience. I have never seen a more disinterested and unprofessional sales operation. I came in to see the Genesis GV80. The first person went to look for someone to show us the car but never came back. The next person told us to wait. Looked at the car without anyone or being able to open trunk. Then was told nobody was going to show us the car despite at least 6 salespeople standing around doing nothing. Moreover no apologies and zero interest. No call backs no effort to make this situation right. This dealership is disheveled and is staffed by completely unprofessional staff that can't even be bothered to say "hello" "goodbye" or "sorry". Avoid this business"

"My Genesis purchase from Genesis of Arlington-Mirak was a pleasant experience. This is my second Genesis purchase and this dealership met and in some ways exceeded my expectations. From the initial email with Jessica, the communication and feedback was clear, positive and respectful. I would like to thank Don and Alpertunga for making the process fair and transparent at the dealership. I would highly recommend Genesis of Arlington-Mirak for a stress free experience."

"Anthony DeOliveria: A Stellar Salesperson for the 2024 Genesis GV80 As a new proud owner of the 2024 Genesis GV80, I can’t help but sing praises for my salesperson, Anthony. His exceptional service truly made my car-buying experience memorable. The moment I stepped into the showroom Anthony greeted me with a warm friendly smile and asked to assist. At that time, I was just looking but did ask for him when I was ready. I found him to be sincere, positive and congenial, talking with Anthony was like talking to a friend. Anthony’s knowledge of the Genesis brand was evident as he effortlessly guided me through the features and options of various models. He took the time to understand my preferences and needs without pushing for a sale. His patience to listen and willingness to answer all my questions with clarity made me feel valued as a customer. From test drive to paperwork, Anthony ensured a seamless process. He explained every step, making sure I felt comfortable and informed. The GV80 itself is a masterpiece. Its sleek design, beautiful interior, and advanced technology rival those of other SUVs I had seen. Anthony’s presentation highlighted these features, leaving me thoroughly impressed and easier to make my decision to purchase the GV80. In conclusion. Anthony is a true dedicated professional who goes above and beyond for his clients, making for an outstanding car buying experience and an absolute asset for Mirak Genesis of Arlington. In the future when I’m ready to purchase another Genesis, I will be asking for Anthony DeOliveria, Liane B. (Purchase 05/27/2024)"

"My car was scheduled for Concierge pick up service today at 9AM.At 10:15 I called and spoke to John.He connected me to Candy who said my name and could not hear me, hung up. Called back and John straightened out.Candy seems to have dropped the appt.ball. Car was picked up around 11AM.Dropped a loaner.Call from John at 2:45 ,car was in concierge mode.They needed it off for reprogramming,which I shut off. Car was returned around 4PM. This was a routine 8000 mile service. Seemed like a lot of work on my end and theirs as well.Candy appears to be a bottleneck.John picked up the ball and ran with it.All good. I hope they address the Candy issue and resolve it. Cannot wait till my next service in fall.Maybe smoother sailing.Very stressful. This was done on March 4th,2024. I also deal with Mirak for my company trucks.Have had similar people issues with them. It only takes one person to ruin what should have been a pleasant experience. Oh well, Thanks John for resolving."