Jack Madden Ford Sales Inc 825 Providence Highway, Norwood, MA 02062

"Finding a car was easy and the salesman actually spoke to me about the car and not just about financing or making me feel rushed. It was the third dealership I tried and the only one where that was the case. My issue was after I purchased the car and the service department. I bought the car after work so needed to come back for an inspection sticker and to have the car detailed. I left work early to come get the inspection sticker, but they said they still couldn't detail it because that department already left. I still have sticker residue on my windshield. Then, I had trouble getting gas. Turns out it's a known issue with my car model so I called them, sent them the case number or whatever it is and what needed to be done to fix it. I came in, a week later (the earliest appointment), and after waiting for hours they told me they needed to get the part and that it would be another week despite my telling them what was wrong, what parts were needed, it was a known issue with my car model, etc. They told me they can't take people on their word and need to check it out personally, which okay fine but inconvenient and annoying. They then told me I needed new tires and a 30,000 mile check up. I had the car less than a month and drove it less than a thousand miles. They told me they don't inspect a car before they sell it. So they sold me a car that needed new tires on top of not being able to put gas into it. They said it would be $1800. Google and other mechanics told me that 30,000 they check fluids. They didn't check these things before they sell a car? Then. They said I owed a deductible. I just bought the car! They said they needed to speak to my salesperson and called me later to let me know I was all set. Weeks later I received a call that I owed them the deductible. I said I didn't and they were noticably upset. It really seemed shady and I was so disappointed that my great sales experience was ruined by all of this."

"Best dealership we have ever dealt with by far. Christian and Frank were phenomenal and so accommodating to our families needs. They went above and beyond so we were able to buy our new vehicle. This made the buying process easy and stress free. I can honestly say, next time we need a vehicle, Jack Madden Ford will be the place we do business with again!"

"Dropped off my 2021 F150 for a service with cheryl, not only did she mention there was a safety recall that i haven't received and took care of that, while working her hardest to get my issue warrantied, which she got. I have never had a more personable experience in a car dealer before. Thank you all for the welcoming environment and incredibly quick turnaround time!!!!"

"Have bought many cars from Jack Madden Ford over the years. And I also have referred many friends and family to the sales office. I have not had one complaint. I have always gotten a good price for my trade in, always worked well with sales to get a great price on my new cars. Through the years I have used the auto-body and service. As a woman I always worry about being taken advantage of, but never at Jack Madden ford! They treat me respectfully and honestly."

"Disappointing Experience - Poor Quality and Lack of Compensation. Summary: I strongly advise against visiting this place if you value your time and money. While they seem to try their best, the end result is still not good. People, myself included, choose dealerships for their promise of quality, even if it comes at a higher price. Unfortunately, the service quality at this dealership is subpar, despite the steep prices. Update 2: In my particular case, I had to wait three days for the refinishing job to be done on my rear wheels. The quality of refinishing is far from being "as new" (quote of the manager). As can be seen from the photos, there are spots with dirt trapped in the paint, as well as some cases of irregularly and imperfectly painted regions. To make matters worse, when I attempted to wipe one of the dirt spots with a tissue, the paint actually started to peel off. Finally, after the car was returned, the steering wheel was noticeably misaligned, which further added to the overall dissatisfaction. Despite requesting reimbursement for the rental car I had to use while they fixed the damage that THEY CAUSED, Dylan ignored my email. Overall, I not only wasted time traveling back and forth to their location but also incurred unnecessary expenses for the rental car. Moreover, this whole ordeal has been incredibly stressful. I should have simply gone through complaining to my insurance, a valuable lesson learned. To provide a glimmer of positivity, they did put in new lug nut caps, although it was their own actions that damaged the previous ones. In conclusion, my experience at this dealership has been thoroughly disappointing. The lack of quality, failure to provide compensation, and overall inconvenience have left me with a negative impression. I hope sharing my experience serves as a cautionary tale for others considering this establishment. Update 1: I contacted Dylan, the Co-Director, who handled the situation very professionally. Good to see that the upper management of this place actually cares. As a result, the service manager called and made an appointment to drop the car to be fixed within a couple of days. The only problem here is that he refused to provide a replacement car, and now I guess I have to pay for the rental one. Overall, it may be relatively fair, since the car condition might become better than it originally was, as I doubt that the wheel rim damage will be fixed selectively. Update 2 is to follow. The situation itself: Got my car back damaged by the mechanic after a tire rotation. The manager refused to admit that the damage was done in the dealership, although it is quite apparent. Edit 1 of review in reply to the dealership reply: yes, only 3 lugnuts were replaced, but every wheel location was changed since that's the whole point of tire rotation. Therefore, every wheel was taken out and to do that you need to unscrew all the lugnuts. It can apparently be seen that the damage is primarily located at the places where screwing work was done. There was no damage there before, and I demonstrated that the damage is fresh to both managers that came to see by showing that some paint is still there. I have a video with this type of evidence too. However, instead of trying to fix the problem, the manager started saying the damage came from stones. Rofl, imagine all the stones hitting only the regions where the screwing work was done. Also, I do care about my car, and check it for the presence of damage quite frequently, and there was nothing there before I was so unlucky to come to this dealership. Anyway, it was a waste of my time talking further to this person, so I stopped the conversation after getting an affirmative answer that the manager does not agree with me. I really want people who read the reviews to know what they can expect in this place. Also, I will do my best to find ways to contact the upper management of Jack to let them know what happened. Oh, and one more thing - all these, oil change and tire rotation took around 3.5 hours after the start of the appointment."