Budget Car Rental

"Would give 0/5 stars if possible. Reserved a 6 person van, one hour before pickup, they tell us they only have a Chevy Malibu and made no effort to help us. Literally left us car-less for our family vacation."

"This is the worst rental agency i have opted for the unlimited tolls but these guys have not provided me with that they have overcharged. The very worst customer service and they dont have anything right. I would rate that as the worst. I dont recommend to any person and suggest to not to opt to this rental agency."

"Picked up a car at this location the week before Thanksgiving. The first car provided to me smelled horrible (a mix of cigarettes and cleaning fluid) so I immediately returned and asked for a different vehicle. The second vehicle smelled somewhat off but I took it anyway. The next morning when I got into the car, it became clear that the vehicle stank of tobacco and cleaning products. The smell was so powerful that it gave me an instant headache and I was forced to drive with the windows open (during the winter). I returned the car to this location and asked for another replacement. After much begging on my part, I was given a replacement car and told that I could not ask for another replacement without terminating the contract. Luckily the third car did not smell terrible. It shouldn't be too much to ask for a car that doesn't stink, especially since Budget supposedly has a strict no smoking policy in its vehicles."

"Spent an eternity here trying to get a small car. The chip reader was down and after playing with the wires I asked them if they could ask another office to process my payment, which they did. Got to the car and it was dirty, needed vacuuming and a good wash. There were bird feces on the side view mirrors. But this location doesn’t have a washing machine. Not a good start to my long trip!"

"For starters try calling the number here and getting someone at this location to talk to you before you even come. Nobody answered? Not surprised. I’ve never had anyone answer in two weeks I’ve been dealing with this place. Took a rental car as a replacement for a car that’s being repaired.I have two kids under the age of two and have to deal with car seats and the whole shebang. After week when you get a notice to bring the jeep back because it’s been recalled. Never get anybody on the phone to confirm they have a car we can exchange for and finally bring it back. First car they give us has a malfunctioning heater and we have to bring that one back. Next one has a cracked window and we have to bring that one back. We then are told we need to drive to Logan Airport in order to pick up a comparable SUV. We do this. It then comes time to extend out our rental and again we cannot reach anybody on the phone at the location. I show up at the location at 10 AM and see a sign saying they will return in half an hour. I then drive to enterprise and get a new rental with fantastic service and come back to drop off this car. I am again welcomed with a out of office and will return in half an hour sign. Instead of renting a car here, you could hit yourself in the head with a ball peen hammer and have it be more pleasurable of an experience. Oh and I forgot the final straw between all those cars they made me exchange for somehow a $250 non-key return fee has been tacked on my bill though no one can say where it was done or by whom and at no point have we failed to return any keys."