National Car Rental

"Our experience was seamless. But now I'm trying to contact the office regarding a lost item and can't get anyone to pick up the phone. Would love someone to reach out from this Hanscom location"

"Awful, awful experience with this location. I am a loyal National customer and rent for business. I had a pickup scheduled for 5 pm on 7/24. I knew I was going to arrive just after 5 which is when the location closed. Between 4:30 and 5pm I tried calling the location several times with no answer. When I arrived at 5:02 pm there was no one to be found at the desk and I was left without a car. I called national customer service which was useless. I’ve rented over 95 days this year alone and this location has single handedly made me consider whether I will continue to be a national customer."

"Absolutely disgusting experience. I was given a vehicle without working headlights or windshield wipers and had to pull off the highway during a rainstorm because it was unsafe to drive. 2 day rental of over $500, they offer me a $30 dollar discount. Multiple days and calls later of going through customer service and I'm treated like absolute garbage. Stay away from this place."

"This location overcharged my credit card by $1,500. I reached out to their billing and customer service departments numerous times and was told it was "their mistake" and they have "no idea how it happened". However they refuse to refund my money. DO NOT RENT FROM THIS PLACE. They are scammers."

"Really, really disappointing experience at this place a week ago. Made a reservation ~a week in advance, only to show up and be told they were out of cars. So, as the Seinfeld episode asks, what is the reservation for? This significantly impacted our weekend plans and caused us to miss a night at our 2-day AirBnB. Employee at the desk was helpful, at least, but was unable to do anything. He promised the manager, Jake, would contact me to reimburse me for the Uber and compensate me for the time lost at the AirBnB, but Jake has not responded to my several emails. Better inventory management of cars, treatment of customers, and reimbursement for exceptional circumstances is needed. Would not recommend this branch, or National."