Enterprise Rent-A-Car,

10 Manchester Road, Derry, New Hampshire 03038, United States

"100% recommend going to this enterprise They were the most helpful and accommodating ! Everything was quick and smooth . Thank you Keith and Tom for the great experience"

"Exceptional customer service, above and beyond necessary! After I made them aware of an issue, they went above and beyond to make up for it. We were put in a car that shouldn't have been in the fleet, once they were aware of it they insisted on delivering a (upgraded) replacement to swap it out. Mistakes happen, it's usually how they are handled that is important."

"We have always had outstanding customer service at this Enterprise rental. They cheerfully pick us up and drop us off at the Londonderry bus station, even the time our bus was late so it was a little past their normal closing time. The cars have always been exceptionally clean and comfortable. I highly recommend this Enterprise!!"

"Have used Enterprise several times in the past through my insurance carrier and personal rentals and always appreciated the service and professionalism. This most recent experience was NOT up to par. After agreeing to pay an upcharge for a pick-up truck(above the standard $30.00 a day covered by my insurance carrier) The Vehicle was not prepped and clean when received. Gas tank was less than 1/2 full, and although vehicle had less than 3000 miles on it, the paint was damaged in several locations and I discovered also the antenna was missing completely. I'm cutting them a lot of slack as it did snow out the night before and it was an early AM delivery, but should it happen again I may start looking elsewhere. Still have not received a final billing statement but CC was charged."

"Over the years that I have dealt with Enterprise I have had a pretty good experience. However, this location not so much. I arrived at this location with no one in the office, so I stood there for several minutes waiting. Finally, someone comes out from out back and doesn't apologize for the wait, just immediately asks how he can help me in tone that I was inconveniencing him which I found rude. I tell him that I am looking to drop off my rental that's from another location and asked if I would be able to get a ride to the body shop and very rudely tells me that I would be better off to drop it off at the body shop and they will get it back to enterprise. Ok great! I asked him if he could tell me what the total is, and I get a loud sigh because I was again inconveniencing him. He looks it up, tells me, and I asked him why so much and very rudely tells me that I will have to take it up with the other location and just moved on to the other customer that was there. I was so disappointed and disgusted with the rudely service that I walked out and don't think I'll ever be returning to Enterprise again."