OTTO 20 Mitchell Road, Ipswich, MA 01938

"The food was delicious, but only the center of the pizza was edible. The crust was over 1" wide, and was too tough to eat. I liked the staff, but think that they need fans to keep them cool. They are going to be ill from heat exhaustion."

"I ordered 2 pizzas tonight and the sausage Vidalia onion pizza had about 5 pieces of sausage and the new eggplant pizza was so wet and messy I felt like I went swimming with it. The cooks seemed more interested in the nice girl at the register than cooking the order right. I do hope you can fix these problems or you will lose business fast."

"Pizza is like no other. Ingredients are very fresh and you can tell that they have perfected their recipe. Also I have never seen such specialized pizza. My friend and I get the mashed potatoes and scallions pizza and are addicted to the texture. You could not get a pizza with mashed potatoes anywhere else guaranteed."

"We had their pizza before at their Newburyport location and were excited they opened a spot in Ipswich. We ordered our pizzas online and picked them up. The pizzas were delicious, the online ordering was easy and we were really happy with our experience. We'll be going back. Get the butternut squash & ricotta pizza - it's amazing."

"Ordered here before, and typically really like the food. Last time, I got the margarita pizza, and it was so soggy, I didn’t eat it at all. Fast forward to tonight, my boyfriend wanted to order from there, so he got a meat lovers pizza, which he’s gotten before and loved. This time, it was completely soggy and he was pretty grossed out. When I called, the guy on the phone was like “oh sorry, I’ll talk to the cooks in the kitchen.” And I then asked about a refund for the pizza (we got the pizza, cheesy bread, meatballs and tiramisu) to which he had to call me back, so he could call his boss. When he called back, he said that “unless it was uncooked dough, and a health hazard, we can’t do a refund.” To which I was AMAZED…. Because WHAT DO YOU MEAN?? They were completely fine with us being disgusted and not enjoying a $20 pizza… after some back and forth, unfortunately I had to drive back to the pizza shop for a second time, just to prove the pizza was inedible. The customer service was incredibly horrendous. And for the price you pay- you shouldn’t be getting soggy pizza.!"