T-Mobile Authorized Retailer

"Waiting for someone to assist me with my issue while another customer was being helped. They tried asking me if I needed helping finding something as I waited on my phone patiently I said no as the issue I was having was with my account and required help at a computer so I said I could wait politely. Another employee came back from break and ask what I needed help with when I asked I was told he didn’t know anything and left it at that. It’s the end of the day I get it but you’re open 2 more hours plus no reason to be lazy. Then again they give anyone a job these days"

"They try to rob you. Told me they couldn’t do a trade in deal I saw on the T-Mobile app tried to charge me insane amounts of money for it - left and went to the T-Mobile in Nashua and they did the trade in deal completely free. This T-Mobile worker at Wilmington tried to completely take advantage and rob me. Don’t go here"

"Adrian and Obadah were super helpful and professional. They were very patient with us and helped us get our account numbers and transfer pins. They are a great asset to your company!! We need more employees like them."

"I ended up getting my phone online at T-Mobile proper but they were super helpful and helped a lot."

"I am writing this as a comprehensive review of Sprint/T-mobile and then this specific location. I would give the company negative stars if I could. I will start at the beginning, over nine years ago. We went to set up our account as a family with myself, my wife and my mother in law with my wife and I on one account and my mil on another. They messed this up and put my mil and me on one account under my MILs name and my wife on another under my name. Since then, we have never been able to solve this problem, no matter how many different times we have tried, and have had to call multiple people multiple times with no one being accountable or ever actually fixing a thing. The use of the website has been nothing short of horrendous with us having to change the password more times than I can count. We have also asked to add my wife as an authorized user on the account in my name but her number no less than six times which we have been assured has happened but never happens. When we went to do this today, we went to the store to add her AGAIN and were told we had to call customer service and they couldn't do it in store. Why can these things not be handled in store, I asked. They told us that they were sales reps and couldn't do customer service issues to change it which was misinformation when I got in touch with a customer service rep on the phone and they assured it me it could have been done in store. In addition, when we expressed our anger and annoyance at the ridiculous situation we were put it with my wife despite being a full grown adult who owns a home, unable to find out what upgrade options she has, the clerk there told us to watch our language and we were treated like children and an annoyance to them. This company as a whole is incredibly difficult to work with and it feels like there is no effort at customer service because they know we are locked in with financing phones and there is nothing we can do. If not for the difficulty that would come from getting a new account with a new provider, we would be done with this company so quickly. I urge everyone to think twice before they choose this company as their provider because I never would have if I had known what it would be like."