T-Mobile 75 Middlesex Turnpike, Burlington, MA 01803

"You know, the younger generation. You think you're not gonna be have customer service? But I was met with a great young man. I don't remember his name, but he got me on my way about my broken phone. Gave me another place to go to get fixed. That was very grateful. I was kind of in a mood as you would be when your phone gets broken but he sure made it. Feel like I had a good experience. Thank you guys. He's great. I appreciate it, Patrick."

"Mansa deserves a promotion!!! I have never seen such amazing customer service anywhere in this industry. I came in with a what I believed is a cracked screen wanting to trade in my phone. But he actually showed me that it’s a screen protector and helped put a new one on flawlessly. He took his time explaining about the upcoming promotions for phone trade ins and the diff btwn the different types in detail. I switched from Verizon to T mobile a year ago and couldn’t be happier with the quality of the calls, their customer service and overall experience is just perfect. thank you, Mansa, for making my day and being such a great team member !"

"Worse customer service! Came in with a question, was not acknowledged. Waited for 15 minutes while the agents showed a customer a phone case. Left and came back and the agent finally acknowledged me. I inquired about purchasing a new phone and trading in an old one. The agent was very rude. Gave me the wrong information, then told me to get the app or call customer service and they will help me."

"I came to the Burlington Mall store to upgrade a phone. I had to upgrade from Magenta Max to Go5G Plus for the full value trade in credit and the phone was shipped to my house a few days after. A month later, I receive information on an insurance plan for the phone that cost over $30 a month. I declined in store so I don't know why he added insurance. I called T-Mobile customer service about that and found out that he also never even changed my plan, and the amount he told me I'd be paying on my future bills was off. If I hadn't verified my bill I would've missed out on the trade in credit for multiple months. T-Mobile won't refund/backdate the credit difference, it gets applied at the end of the 24 month promo. I think I'm sorted out now but I had to fix all of his mistakes myself over the phone, wouldn't recommend coming here for anything."

"Marco, a manager went above and beyond to fix a billing issue that had been going on for over a month. Talking to reps by phone sent me down many time consuming tear inducing wild goose chases. I learned from this experience, always go in store! The store reps like Marco are excellent! Very professional. Patiently talked to the billing department for 30 minutes to explain what the issue was. The in store experience even interacting with other associates is far superior to Verizon. Many thanks to Marco, the MVP who finally got my issue fixed once and for all so thay I finally have closure. I trust the in store reps but I cannot say the same regarding the phone reps."