Lexus of Serramonte

"Nicholas Chang and team provided premium service in delivering the car that matched perfectly our requirements. During the initial test drive of similar model, Nicholas was knowledgeable and provided honest opinions on the different NX 350H Basic/Premium features based on past customer feedback. Such input definitely helped us better analyze the pricing tradeoffs. Although there was a couple of days delay in the car delivery to the dealership location, Nicholas made sure the service on the day of our car pickup was smooth and also reiterated the different features including setting up the Lexus mobile app. For the final add ons of financing terms, servicing, GAP coverage, etc. we were assisted by Gustavo. I was impressed with how Lexus finance team worked seamlessly in the background with the credit union that I received the loan approval from. Overall, had a fantastic experience working with this dealership."

"We encountered with Mason, not a very nice sales and impatient. He wanted to make a quick sale in 10 minutes or he will help with the next customer. He really wanted us to buy the “new” white es 300h which has 2000 miles on it , but my wife likes the is350 better and then he started verbally pushing us out, telling us we should check out other dealers. Thanks to Mason, we finally got our brand new is350 from another Lexus dealership the same day!!!!!"

"I want to extend my heartfelt appreciation to Clarissa for making the car purchasing experience both stress-free and informative for my wife and me. Her patience, professionalism, and transparency were truly appreciated. I initially connected with her while browsing the inventory on their website, and when we met in person, she took the time to understand our specific needs. She presented us with several options, and after test-driving and discussing the pros and cons of each vehicle, we decided on the RX350. For anyone in the market for a car, I highly recommend Clarissa Toy as your go-to car expert."

"This guys are tryin to scam me, they are selling me a certificate car with a hole in the rear bumper and crashed in the front.. also with dings and some damages.... the certificate says the car is in perfect condition but it doesn't .... the seller don't want to accept it even seeing it and says that I bought a used car and it supposed to be with some damages even being a certificate car. I just had the car for some hours and the difference between the certificate and the odometer is 200 miles.. Brakes started to make noises... they say they it can be fixed but I don't want a crashed car selling to me like a certificate car ....gonna need help... I want my traded car back and my down payment back also... I never thought I can be scammed by a Lexus dealer Update 18 day ago Serramonte Lexus returned to me my trade in car and cancel my purchase. This is the time that they don't return my $ 6,500 down payment and nobody wants to give any information about it. Tomorrow I will have to take legal action against this company. It's a shame that unscrupulous sellers leave the good name of Lexus on the floor."