ZARA

"Absolutely awful service at Zara. They didn’t remove the sensor from my purchase, and when I returned to have it taken off, they refused because I didn’t have the receipt. I even showed them my bank transaction as proof, but they still refused to help. I wasn’t planning on returning anything, so I didn’t keep the receipt. The staff’s attitude was horrible, making it seem like it was my fault. Now I'm stuck trying to deal with this on my own. Zara needs to train their staff better and improve their customer service. This is unacceptable."

"The customer service at the Arcadia store is severely lacking, the customer support is just terrible. All the managers seem to be terrible, particularly the old woman. The employee and her were both hostile with poor customer service skills. Staff members are also unhelpful and rude, often refusing to provide any assistance."

"The old lady manager is absolutely terrible I'm never going back again. She lacks customer service skills and should not be working in customer-facing jobs. She was very rude and hostile. She stopped us from leaving the fitting room after trying on clothes and made us fold the clothes back for her while she stood there and watched."

"Customer service is nonexistent at the Arcadia store! Logical skills are also lacking! Pictured is the worst “manager” the employee before her was hostile bc of her lack of customer service skills. I tried to explain the issue to this “manager” but in her imagination she said I used profanity. She refused to give me their names so here is her pic!"

"Zara Arcadia has been always my go to and must go LA district fashion store, not only it has the style I wanted, more importantly look at those unbeatable prices, confort brand and reliable material with great style with most affordable pricing, that’s the marketing of Zara, most updated Milan Style at most affordable price. Especially at this location, this is not my first year shopping here, it’s been years and years and they still got the style and less than $30 for a style skinny pant."